Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Great product
on December 25, 2019
Posted by: The House Fixer Upper
This thermostat is easy to use, whether you are manually setting the temperature on the dial, or digitally with your phone and the app. You don’t have to pay a yearly fee to use the app like my lawn’s sprinkler system. The best surprise, however, is that it comes complete with EVERYTHING needed to mount it over the square hole left by the old one, even the screws. Loved the YouTube instructions.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Choice
on May 10, 2020
Posted by: Bridgette
My family got the nest to help with our children changing the thermostat when they wanted and it was raising our electric bill. The nest gives us more control and allows us to control it from home or work
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Very good product
on May 14, 2021
Posted by: Drew
Set it and it will learn. Easy to set up and convenient.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on May 9, 2019
Posted by: Jay B
I bought this thermostat because I am away from home for extended periods of time. I live in a high-humidity area. If the AC fails while I'm away, upon my return I could face mold, odor and other issues. I can monitor this thermostat from my smart phone. While monitoring I can change the temperature in the home and do other things. I can also tell if the AC unit has shut down, and take action
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Wow!
on August 23, 2020
Posted by: H. Teasley
This device is so amazing.
Not only is it a smart device, but has so many options including WiFi capabilities which allows you to download an app onto your phone so that you can control every option away from home.
It also helps you save money on your power bill.
Plus it’s a very attractive product.
Well worth the money!
Not only is it a smart device, but has so many options including WiFi capabilities which allows you to download an app onto your phone so that you can control every option away from home.
It also helps you save money on your power bill.
Plus it’s a very attractive product.
Well worth the money!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest review
on September 2, 2018
Posted by: Anthony Schiano
I like the look and ease of use along with the program ability excellent. I have not owned it long enough to see the savings yet but I believe that in my future bills i will. I definatly would recommend the product to others.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Smart Thermostat
on March 9, 2019
Posted by: Anonymous
The Nest smart learning thermostat is just that. Smart and it learns your schedule while you have it and adjusts the temperature accordingly. It was easy to install following the directions on the Nest app. Took about 30 minutes. Glad I bought it and looking forward to see how much it saves me on energy costs.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Still learning about Learning Nest
on January 13, 2022
Posted by: LearningNest
Out of two I bought one come with defective battery. I ended up switching it with old thermostat three four times until I got tired. And even more tiring was to get to someone who would understand how to troubleshoot and arrange a replacement. Unfortunately, a week into buying a brand new thermostat does not guarantee you would get a brand new replacement - tells me I should have bought a refurbished thermostat to begin with so that I get it cheaper and wouldn't have to worry about getting a replacement that is refreshed,
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, January 15, 2022
Hi there, thank you for sharing this with us. We're sorry to learn that you had a terrible experience with our support team and your Nest Learning Thermostat. We'd like to investigate this further and see what we can do to help you with your concerns. Please reach out to us with your Case ID from your initial contact with us so we can provide you with a better resolution for this case. If you're willing to give this another go, then please allow us to redeem ourselves and contact us on our Google Help page. Please don't forget you Case ID so we can assist you in a more efficient manner. You can visit our help page here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC