Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Nest Thermostat
on April 13, 2018
Posted by: Ingrid
Just had my thermostat installed this morning . Besides it’s sleek appearance it’s very easy to operate from sight or your smart device. If you don’t have one, get one.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent Engineering & Design
on December 7, 2018
Posted by: Anonymous
Finally! A "High Tech" product that offers extraordinary functionality with simplicity of installation and operation.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Peace of mind
on September 6, 2019
Posted by: MSJMG
I got two of these for my house. I travel a lot and good to be able to adjust when away. I have seen reduction in my utility bills even though it’s summer
I had a professional fit for me. Was quick and easy
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
IDK
on December 28, 2021
Posted by: marybh
I have had the Nest Thermostat about 2 weeks. I went away for Christmas and my wifi was down about an hour before I had to go to the airport. I set the the thermostat at 64 but to my dismay the learning thermostat set my temperature to 72 during the day so my eco Nest heated my house an entire week while I was gone and it was empty. The instructions are nil so I did not know how to manually override the program if I can even do that. I would love to go back to a manual one. It was very expensive to waste energy and more of my money. When I returned home this evening it was at 72 degrees. A comedy of errors!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, December 30, 2021
Hi marybh, thanks for letting us know about what happened. We’re sorry to learn that your Nest Learning Thermostat has caused you an inconvenience.
You can use your Nest thermostat as a traditional programmable thermostat where you can manually set the temperature and create your schedules. Here’s how:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
We also recommend clearing the existing schedules by selecting Settings, then Reset, then Schedule and Reset again.
Please let us know if you need further assistance and we’ll do our best to provide you with a resolution. You can reach out to us through our Google Nest Support page here: https://support.google.com/googlenest/gethelp
You can use your Nest thermostat as a traditional programmable thermostat where you can manually set the temperature and create your schedules. Here’s how:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
We also recommend clearing the existing schedules by selecting Settings, then Reset, then Schedule and Reset again.
Please let us know if you need further assistance and we’ll do our best to provide you with a resolution. You can reach out to us through our Google Nest Support page here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
on July 24, 2018
Posted by: Duran
The thermostat was easy to install and the Technology and appearance is awesome . It is the most futuristic thermostat that I have seen and own.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Money saver
on June 7, 2019
Posted by: Tank w
Works great cant wait to see the saving.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Review
on January 31, 2019
Posted by: Anonymous
My experience with Nest Learning Thermostat has been and is great. It is a good product to upgrade to. Over the time it's been install I've reduced my energy consumption.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
great purchase
on February 28, 2018
Posted by: josh041876
my gas company was offering a rebate for a wifi thermostat, and the Nest has been great so far at reducing my energy consumption. It was very simple to set up. The thermostat is very easy to use, as is the phone app. The design of the product is very well thought out.
I would recommend this to a friend!
Written by a customer while visiting Google LLC