Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
3
Good thermostat, awfully scratchable sensor
on December 13, 2021
Posted by: Andrea
The experience with my Nest Learning Thermostat was mostly positive. Installation was a breeze, and everything is included in the box, which is very convenient and makes everything simpler. Setting-up the thermostat was also extremely smooth, and I have now had it for a few weeks and it's (probably) learning my schedule - I rarely have to change settings (with the auto Home/Away sensing, it just turns the heating on whenever I park my car).The *one* *very* *annoying* thing was that - after installation, I thought there was a plastic film covering the sensor and - in order to remove it - I permanently scratched it. So, if you buy this: DON'T TOUCH THE SENSOR IN THE BOTTOM OF THE THERMOSTAT (as there is no second film to remove, even if it looks like there is)! Or else, your thermostat will get scratched and be ugly just like mine!
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, December 17, 2021
Hi Andrea, thanks for posting your review. We're sorry to hear that your Nest Learning Thermostat got scratched when you thought there was a plastic film covering the sensor. If you've encountered any problems with the thermostat's sensors or the performance of the device overall, please reach out to our support specialists so we can check on our end that it's still working as it should. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Great thermostat
on January 22, 2022
Posted by: Great learning thermostat
So far so good. Great thermostat. Easy to use and the best part is the app.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on January 11, 2019
Posted by: Anonymous
Very nice to have one or all house controled by nest
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Awesome Product
on January 21, 2020
Posted by: Andy St.
Received this as a Christmas gift and was pleasantly surprised with the ease of installing the nest thermostat. The looks are exquisite and the functionality is just perfect!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Overall Great Experience
on June 6, 2018
Posted by: Timbo
This is our second Nest product and has to be one of the easiest home improvement projects you could do. The thermostat looks great on our wall, works great with our HVAC system, and makes it crazy easy to monitor/adjust the climate inside our house through the thermostat, through our Echo, and through the app.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Glad I purchased this
on September 27, 2018
Posted by: Anonymous
I am so happy got this product. I read some of the reviews online and some of them were negative but I had no problems. I did accidentally touch something on my phone that had it blowing hot air but it was user error and nothing to do with the Nest. I’m glad I got this despite some of the negative reviews. I have been very happy with the product. It has saved me money on my electric bill.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love it
on February 12, 2019
Posted by: Anonymous
The nest thermostat is perfect.
We can now return from vacation to a warm home. Just a quick visit to the app to adjust the temperature.
We can now return from vacation to a warm home. Just a quick visit to the app to adjust the temperature.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on August 21, 2018
Posted by: RonJ
The Nest Learning Thermostat is a wonderful product that I found was easy to install and use in my home heating and air system. It can be monitored and controlled remotely and actually learns your home habits to help keep the home in the comfort zone at all times. I recommend this product to everyone.
I would recommend this to a friend!
Written by a customer while visiting Google LLC