Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Great investment
on May 8, 2018
Posted by: Richard V
Love this tool. So technically advanced yet so easy to use. Seamless set up and great looks.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Why Have Anything Else?
on March 17, 2020
Posted by: NoAngst
At our last house, I upgraded four thermostats to Nests. So, first thing I did after moving into our current house was upgrade these four to Nests. Doesn’t that say it all?
By the way, I installed all eight my self. Customer support is the best I’ve ever experienced.
So, with glitch-free control from anywhere, energy savings based on your lifestyle, and great looks. Why have anything else?
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Would Recommend
on February 18, 2019
Posted by: Anonymous
I've had the nest for about a month now. I'm very satisfied with it so far. I really like the aspect of a learning thermostat - it's nice to get up in the morning and find the heat turned up to my morning comfort level. The support for install was wonderful. They provided a diagram that was very easy to follow. I plan on purchasing another for upstairs.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
issues
on March 14, 2021
Posted by: smooth
Never could re - connect my thermostat to the app, I have been trying to do it the last 3 days. it's so frustrating, trust me!!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, March 30, 2021
Hi smooth,
Thanks for sharing your experience. We're sorry to hear that you're having issues with reconnecting your Nest Thermostat to the app. To isolate the issue further, we suggest doing a reset on your Nest Thermostat before trying to connect it again. You can click on this link to see how: https://support.google.com/googlenest/answer/9247296
You can also reach out to our support team so we can have a closer look at the issue and help you in the best way possible. Here's where you can reach out to us: https://support.google.com/googlenest/contactflow
Thanks for sharing your experience. We're sorry to hear that you're having issues with reconnecting your Nest Thermostat to the app. To isolate the issue further, we suggest doing a reset on your Nest Thermostat before trying to connect it again. You can click on this link to see how: https://support.google.com/googlenest/answer/9247296
You can also reach out to our support team so we can have a closer look at the issue and help you in the best way possible. Here's where you can reach out to us: https://support.google.com/googlenest/contactflow
Written by a customer while visiting Google LLC
Customer Rating
5
on May 3, 2018
Posted by: D SMILE
Shopped online and researched my new thermostat for about six months. Didn't want to spend the money it costs but once my 1970's old school one stopped working and I woke to a house at 58 degrees it was time. I'm a paramedic and wiring the nest left me a little worried. It was easy, I had a wiring issue due to my old setup and the Nest application online took me through step by step. Love it
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Money Saver!
on July 13, 2018
Posted by: GaryK
I am enjoying the good looking Nest thermostat and I am looking forward to saving money on my utility bills.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love it, going to save so much money.
on December 3, 2019
Posted by: Angelbabies1988
I replaced our old thermostat downstairs with the nest. Just about every night we would forget to adjust the thermostat(because no one is down)but we would already be in bed so that meant neither of us wanted to get up to adjust it. So we would just leave it, but now I can just adjust it on my phone so that it isn't constantly running when it's not needed. Can't wait to replace the one upstairs.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
?
on February 2, 2022
Posted by: Marcia
It doesn't show the current inside temp . I want to know what my current inside temp is and that is no longer available. Unhappy about this
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, February 3, 2022
Hi Marcia, thanks for taking the time to share your feedback. We’re sorry to hear that the current inside temperature isn’t showing on your Nest Learning Thermostat.
The small number near the edge of the screen is the Current Temperature measured by your thermostat’s sensors. If you cannot see any small number on the edge of your thermostat, it means that your target temperature has been reached.
If you want us to take a closer look at your device, feel free to contact our support team. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp
The small number near the edge of the screen is the Current Temperature measured by your thermostat’s sensors. If you cannot see any small number on the edge of your thermostat, it means that your target temperature has been reached.
If you want us to take a closer look at your device, feel free to contact our support team. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC