Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Thermostat
on November 13, 2018
Posted by: Anonymous
Nest works great , when I had issues they were addressed immediately ..
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Exceed Expectations
on April 14, 2020
Posted by: Javier Game
This product exceed my expectations, easy to install and set up, technology is awesome.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Lets me set lower temperatures
on January 30, 2018
Posted by: Valerie T.
I purchased the Nest because my previous thermostat did not kick on the heat until it was placed on 77. Then it would heat the house up 80, while still on 77. My gas bill was constantly very high. So far, the Nest is set at 72 and keeping the house at 72. I hope to see a lower gas bill soon.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Simply the best
on January 7, 2019
Posted by: Anonymous
When you want the best and won't settle for less you buy nest.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Not recommended
on March 3, 2021
Posted by: Michael
The temperature seems to change whenever it wants to.If I set it to a temperature that I like them I expected to stay at that temperature.I've gone online To see if I can find a video that shows me how to prevent this.I could find none.
No, I would not recommend this to a friend.
Response from Google LLCBy John, Google Customer Care, March 11, 2021
Hi,
Thanks for sharing your experience with us, we’d love to improve your experience.
Nest Learning thermostat is designed to learn your preferred temperatures at certain times of the day. It has a setting called “Auto-Schedule” that creates schedules for you once it learns your routine. You can turn off this feature so your thermostat will work like a traditional non-programmable thermostat and it will stay on whatever temperature you set it to (like “hold” mode) until you select a new temperature.
Please follow the steps below:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings, and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings, and then Nest Sense, and then Auto-Schedule, and then Off.
Once you turn it off, we suggest clearing all the schedules by selecting Settings, then Reset, and then Schedule to ensure your thermostat won't kick in based on the logged schedules.
If you have any questions or concerns with your Google Nest products, we'd be happy to help you here: https://support.google.com/googlenest/gethelp
Thanks for sharing your experience with us, we’d love to improve your experience.
Nest Learning thermostat is designed to learn your preferred temperatures at certain times of the day. It has a setting called “Auto-Schedule” that creates schedules for you once it learns your routine. You can turn off this feature so your thermostat will work like a traditional non-programmable thermostat and it will stay on whatever temperature you set it to (like “hold” mode) until you select a new temperature.
Please follow the steps below:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings, and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings, and then Nest Sense, and then Auto-Schedule, and then Off.
Once you turn it off, we suggest clearing all the schedules by selecting Settings, then Reset, and then Schedule to ensure your thermostat won't kick in based on the logged schedules.
If you have any questions or concerns with your Google Nest products, we'd be happy to help you here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Simple, but does complex stuff
on June 7, 2018
Posted by: bpphillips5
We have two of the thermostats, for a two-heat pump house. They are supposed to"learn" your routine, and adjust themselves accordingly. We don't have a routine (i.e. it varies), so we wanted a more traditional behavior (keep the temperature between two setpoints). It wasn't the most intuitive to get that result, but it is possible.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
AWESOME
on April 27, 2018
Posted by: Yumbo
This thing is so cool! I love being able to control the temp when I am not home, and it looks so nice!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Geek Dad
on May 30, 2019
Posted by: Texas Mike
A few years ago my adult children gave me the gift of Nest. I am a Tech Guy and this was right up my alley. I already had moved our home toward being a Smart Home with a variety of Alexa devices and adding the Nest was just an obvious and simple addition. The Nest was beyond easy to set up and started learning our preferences right of the bat. I worked seamlessly with our Alexa system.
I would recommend this to a friend!
Written by a customer while visiting Google LLC