Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
1
Glitchy
on December 16, 2021
Posted by: Eljones247
Setup and installation is easy first of all. I am also happy with the quality of the hardware itself as well. The down side is the software. Home and Away only works when it wants to. History also skips days of the week sometimes, simply says no data. Other times I have seen the Nest call for an increase of temperature in the middle of the night IGNORING the scheduled lower temp. Both times in this senecio, it ran stage 1 heat for a extremely long time. Keep in mind during this glitch it also ignores the programming of temp rise to time. (If stage 1 temp/time isn’t satisfied, it is supposed to call stage 2). Keep in mind it wasn’t supposed to run regardless!I have performed reboots several times which do seem to work a day or two.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, December 20, 2021
Hi Eljones247, we're glad that you had an easy time installing Nest Learning Thermostat and that you're pleased with the quality of the hardware. We're sorry to hear about your difficult experience with the Home and Away Routines, and that the historical data skips.
Rebooting your Nest Learning Thermostat was a great idea! However, if the issue is persistent, we recommend performing a factory data reset to fix the issue. To reset, go to Settings and then Reset, then choose All Settings. After resetting to defaults, you’ll need to set it up and add it to your home in the app again just like you did when you first installed it.
For additional help from our support team, you may speak to any of our support specialists by visiting us at the Google Nest help page: https://support.google.com/googlepixelbuds/gethelp
Rebooting your Nest Learning Thermostat was a great idea! However, if the issue is persistent, we recommend performing a factory data reset to fix the issue. To reset, go to Settings and then Reset, then choose All Settings. After resetting to defaults, you’ll need to set it up and add it to your home in the app again just like you did when you first installed it.
For additional help from our support team, you may speak to any of our support specialists by visiting us at the Google Nest help page: https://support.google.com/googlepixelbuds/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Toby
on October 9, 2018
Posted by: Anonymous
Love the Nest learning thermostat
Does everything we expected.
Every nest product that we have purchased has been great.
Love Technology
Does everything we expected.
Every nest product that we have purchased has been great.
Love Technology
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Clean & convenient
on March 28, 2018
Posted by: RFontana
We had this included with a solar installation so it was a nice upgrade to the interior of our home. It looks clean and I like being abort to control and manage the settings from my phone.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on November 2, 2018
Posted by: Anonymous
Just love it!!! Can’t wait for more to come
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on August 25, 2018
Posted by: Sheree
Great product, easy install and super smart, within 1 month of installation my electric company efficiency results has my house as efficiently for the 1st time ever since I purchased my home in 8 years, it was very exciting to see, thanks Nest.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Pretty easy to install
on January 22, 2018
Posted by: Joe S.
After receiving one for Christmas, I waited until some warmer weather to install it in case there was an issue and it didn't work. No need to delay! Easy install. I did have an issue with the mounting plates not fitting my gang box which is rectangular and oriented horizontally. But I was able to secure it with one screw and then some velcro oddly enough. It's so light, there's no problem.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love It
on December 28, 2018
Posted by: Anonymous
I love being able to control my thermostat from my easy chair or bed. I like to be able to change it from my phone while I’m away from home. I like that it has learned what time to turn down the heat before I go to bed so that I no longer have to even think about it. And it knows when to turn up the heat before I get out of bed in the morning. I’m very happy with it!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on July 20, 2019
Posted by: Moet
He was great
I would recommend this to a friend!
Written by a customer while visiting Google LLC