Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Awesome
on December 2, 2018
Posted by: Anonymous
Easy to install and easy to use !! Excellent product !!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on June 27, 2019
Posted by: Adam4259
Very good product easy to setup and use. Also has saved service calls for my furnace as my kids accidentally turned the service power switch off and the nest told me there was no power so i knew where the problem was. Highly recommended this product.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Disappointing
on December 2, 2021
Posted by: MSimon
Unfortunately, the thermostat does not give an accurate reading
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, December 3, 2021
Hi MSimon, thanks for the feedback and for bringing this issue to our attention, and we’re sorry to hear that your Nest Learning Thermostat doesn’t give an accurate reading.
We understand how important it is to have the correct temperature and humidity readings, and we recommend performing the steps below that might help:
- Remove the thermostat display from its base for about 5 seconds.
- Reattach the display.
- Wait for 10 seconds.
- If the temperature or humidity readouts return to normal, you may need to monitor in 24 hours for any changes.
Meanwhile, if the readouts stay incorrect, we’d like to have a better look into this and learn on how we can help improve your experience. And we suggest contacting our support team as soon as possible using this link: https://support.google.com/googlenest/gethelp
We understand how important it is to have the correct temperature and humidity readings, and we recommend performing the steps below that might help:
- Remove the thermostat display from its base for about 5 seconds.
- Reattach the display.
- Wait for 10 seconds.
- If the temperature or humidity readouts return to normal, you may need to monitor in 24 hours for any changes.
Meanwhile, if the readouts stay incorrect, we’d like to have a better look into this and learn on how we can help improve your experience. And we suggest contacting our support team as soon as possible using this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Nest
on February 8, 2018
Posted by: Ms. Jan
I puchased this thermostat on a recommendation. I am very happy I did, I really like the product. It does everything it says it does pretty easily.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love It!
on January 10, 2019
Posted by: Anonymous
I love our nest! I can change the temperature from the couch. Keeping it on eco mode has saved us a lot of money. Got my mother one for Christmas. You would be crazy not to own one
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
3rd Gen thermometer
on January 27, 2019
Posted by: Anonymous
Very handsome and easy to change out from old unit. Instruction found online were quite helpful. Took maybe 20 mins tops. My only complaint is the ways to use the unit. I really don't know if I am getting the full benefit out of it. On the eco modes and the cold/heat modes, it is kind of confusing to set as it really doesn't tell you what you are getting. I really like if for a replacement.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love this!!!
on February 16, 2018
Posted by: K. Christensen
The Nest learning thermostat is well worth the money. It is easy to install and worry free.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
I love this thermostat!
on January 18, 2020
Posted by: WarrentyExpired
Very smart thermostat! I really enjoy the "History" where it shows you your usage's. It's a great looking product to. It even tells you the weather!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC