Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
2wire thermostats
on February 28, 2020
Posted by: Sumant Patel
If you have heating and cooling a/c on a two wire thermostat then you have a proprietary thermostat on the wall and a matching receiver in the Furnace.
To eliminate above pull a new 5 wire thermostat wire from furnace to wall thermostat.
Very easy on a single storey house.
Very easy on a single storey house.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
best thing I could have ever done for my home
on September 6, 2018
Posted by: Telmathus
This thermostat is amazing, easy to use, and really saves me money! The tech support was super helpful when I was installing it, (because myself have never installed one before) and got me up and running quick! It has been a breeze to use, especially with the app. Eco mode had learned my routine and saved me quite a bit of money on my power bill! Worth every penny!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Product, Great Value
on February 26, 2018
Posted by: KamJ
I received my Nest Learning Thermostat as part of my solar power purchase. They wanted to install an Ecobee, but I insisted on Nest. The solar company had the Nest installed for me, but it seemed very straightforward. We ran into one hiccup with the Nest not connecting to my wifi, and that turned out that it was my modem/router stopping the Nest. After correcting the DHCP and IPv6 settings on my modem, the Nest connected immediately and has worked ever since. We're really happy with it and are looking forward to being as energy and cost-saving as we can be.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Smart Thermostat
on September 14, 2018
Posted by: Mike1117
Great thermostat! Does it's job well while helping lower costs. I like that I can control it either via the app or using my voice assistants (Alexa and Google Home). Love that I can use the Rush Hour feature and be paid for using it by my electric company. It also looks amazing on the wall.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on September 12, 2018
Posted by: T. H.
Once this thermostat was installed, we love it. We had one for several years and liked the way it operaqted so whenwe saw a good buy on this one, we decided to buy it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Money Saving & Convenient!
on September 16, 2019
Posted by: Bill Mutz
Love all Nest products and save well over $100 monthly BECAUSE they work so well!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Welcome addition
on September 10, 2018
Posted by: Jace
I loved my nest 2nd gen, I upgraded to the 3rd gen for the sensors, I now have the Nest on the main floor, and a sensor in the basement and second level. this allow me to set the Nest to only control the temp in the basement while I work then swap to the nest on the mainfloor when everyone gets home, then the second level for bed rather then trying to set everything from the temp on the main floor
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Nest learning thermostat
on December 13, 2021
Posted by: John
I had one for 2 years and this year it just stopped working. Worked great for 2 years. Bought another to replace it. If it only last 2 years I won't replace it again. Too expensive to last only 2 years
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, December 17, 2021
Hi John, thanks for informing us about the issue. We´re sorry to hear that your Nest Learning Thermostat stopped working.
We'd like to check further on the issue you encountered with your Nest Learning Thermostat. Even with the warranty expired, you may still contact our support team. We can help you troubleshoot and isolate the issue by simply contacting us here: https://support.google.com/googlenest/gethelp
We'd like to check further on the issue you encountered with your Nest Learning Thermostat. Even with the warranty expired, you may still contact our support team. We can help you troubleshoot and isolate the issue by simply contacting us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC