Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
3
Trouble
on January 19, 2022
Posted by: donv
I got a replacement..thank you for gen 3 and settings changed. Cost me lots of $$$ because it kicked in Aux Heat...electric at 40 degrees. My bad.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 22, 2022
Hi donv, we truly appreciate your feedback about the Nest Learning Thermostat, and we’re sorry to hear that your experience is less than ideal. We understand how frustrating it can be that it costs you lots of money because of its settings.
Auxiliary (AUX) heat is a second source of heat that comes with some heat pump systems. Nest thermostat Heat Pump Balance settings are for systems that have a heat pump and auxiliary (AUX) heat. Visit this link that might be helpful: https://support.google.com/googlenest/answer/9248719
If you still need help with the thermostat settings, we recommend reaching out to our support team here so we can learn more about your system and to guide you with using its features effectively: https://support.google.com/googlenest/gethelp
Auxiliary (AUX) heat is a second source of heat that comes with some heat pump systems. Nest thermostat Heat Pump Balance settings are for systems that have a heat pump and auxiliary (AUX) heat. Visit this link that might be helpful: https://support.google.com/googlenest/answer/9248719
If you still need help with the thermostat settings, we recommend reaching out to our support team here so we can learn more about your system and to guide you with using its features effectively: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Consistent Comfort
on March 18, 2018
Posted by: Kpeters73
We've had our Nest for 2 months and have loved every minute! Easy setup, and convienent control by touch, Echo Alexa voice, and App when away from home. Emailed usage reports help to make changes and save energy costs. Love it!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
ITS SO EASY !!!
on July 16, 2018
Posted by: RICCH S
MOST OF THE TIME WHEN YOU READ ITS EASY TO INSTALL YOU REALLY HOPE IT IS BUT MORE OFTEN THAN NOT IT IS NOT AT ALL THAT EASY. THE NEST THERMOSTATE IS THE EASIEST PIECE OF TECHNOLOGY AND THE BEST THAT I HAVE INSTALLED IN MY HOUSE. I WOULD RECOMED YOU GET ONE AS SOON AS YOU CAN I PLAN ON GETTING ANOTHER FOR OUR UPSTAIRS UNIT AS SOON AS I CAN GET ONE ORDERED !!!!
RICH S
TEXAS
TEXAS
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Awesome
on February 17, 2019
Posted by: Anonymous
Just installed my new Nest thermostat! Looks great! I can't wait to see the savings on my electric bill!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Product That Exceeds Expectation
on February 20, 2018
Posted by: PleasedCustomer
Nest learning thermostat is the way to go. I was tired of my old thermostat constantly running auxiliary heat. It was killing our electric bill. Got the Nest and auxiliary heat has only come on once, and that was because I wanted to test it. Usability is phenomenal. No having to bend over backwards for something to happen. Nest app works perfectly, from anywhere for me. I could go on for a while, but saying that I would recommend Nest to anyone and everyone should suffice. And I don't say that lightly. I already foresee it being paid for within the year.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
My Nest
on March 29, 2018
Posted by: T,J, and E Home
Dear Nest,
Thank you for being easy to install. Your instructional booklet was enough to walk me through something I would have normally not attempted on my own. I nailed it, first try, in under 30 minutes.
Your phone app is amazing as well. I am not the most tech savvy individual so it was nice to have something easy to learn and operate.
I am happy with your learning capabilities as well. You know when we are home, you know what temperature we like our home. Even if some days things are on or off when they aren't supposed to be I can always change it from my phone.
You are an amazing devise,
Thank you again,
T,J & E
Thank you for being easy to install. Your instructional booklet was enough to walk me through something I would have normally not attempted on my own. I nailed it, first try, in under 30 minutes.
Your phone app is amazing as well. I am not the most tech savvy individual so it was nice to have something easy to learn and operate.
I am happy with your learning capabilities as well. You know when we are home, you know what temperature we like our home. Even if some days things are on or off when they aren't supposed to be I can always change it from my phone.
You are an amazing devise,
Thank you again,
T,J & E
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love it!!!
on January 19, 2018
Posted by: Ivan
The easement and self-learning features are awesome. On the first month and energy bill I notice my bill was less.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
A great device
on November 3, 2018
Posted by: Anonymous
Easy to install, easy to manage. Far superior to the programmable thermostat I replaced.
I would recommend this to a friend!
Written by a customer while visiting Google LLC