Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Nest knocks it out of the park again!
on May 7, 2020
Posted by: Tony and Jill
I'm not the most skilled handyman but when I scanned the QC on the back of the Nest Learning Thermostat the step by step instructions were fantastic! The app even customizes the instructions in regards to what wires you have and where they should go on the new base.
The Nest app makes is so easy to control the device from anywhere and we are looking forward to trying the energy saving options.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on October 22, 2018
Posted by: Anonymous
So easy to use! Love the ability to access controls via the app and when away from home.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Technology working for you
on April 4, 2018
Posted by: Stephen M
I installed two Nest thermostats, one upstairs and one downstairs. They were professionally installed to improve energy efficiency. The units look great, they are easy to set up, they are intuitive, accurate and overall easy to live with. I particularly like the app, you can configure each Nest to know when you are home or away by sensing your cell phone, very clever!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
A more comfortable house
on May 12, 2018
Posted by: Charliet
The Nest Learning Thermostat is very easy to use and make changes from your mobile device. I am sure with the Eco setting that it will pay for itself in short order. Beyond paying for itself, it has made the temperature settings in our house much easier, especially with the scheduling. Great product.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy set up and operation
on July 27, 2018
Posted by: Steve T
This was so easy to install. The instructions were spot on and the video helped. programming through the app was easy as well!!!! Highly recommend!!!!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Incompatibility
on June 15, 2021
Posted by: Soldantzler
I gave a rating of 2 because the unit works well on heat but not in the cooling mode. In the cooling mode the compressor frequently turns on for less than 3 seconds then turns off.The unit was easy to install. My unit is a Goodman 3 1/2 ton gas pac, model GPG154211541AA. The Nest Learning Thermostat appears to be incompatible to this unit.Based on the heating operation, I definitely recommend this product for compatible units.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, June 16, 2021
Hi Soldantzler, thanks for your time sharing your feedback. We’re sorry to hear that your Nest Learning Thermostat had a compatibility issue with your Goodman unit.
While most 24 V heating and cooling systems are compatible with Nest thermostats, there are some systems that aren’t compatible. We suggest using our online compatibility checker to make sure that the Nest Thermostat works with your system: https://store.google.com/us/widget/compatibility/thermostat
We appreciate your feedback as we're always working to improve our products. If you have any questions or concerns with your Google Nest products, we'd be happy to help you here: https://support.google.com/googlenest/gethelp
While most 24 V heating and cooling systems are compatible with Nest thermostats, there are some systems that aren’t compatible. We suggest using our online compatibility checker to make sure that the Nest Thermostat works with your system: https://store.google.com/us/widget/compatibility/thermostat
We appreciate your feedback as we're always working to improve our products. If you have any questions or concerns with your Google Nest products, we'd be happy to help you here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Nest is the BEST!
on August 7, 2018
Posted by: Sydney105
When I finally got my husband on board with getting a Nest, I found out that there was a killer rebate from ComEd. So after applying ComEd's rebate, the Nest was EXTREMELY affordable. We have continued loving the Nest's presence. While I was timid at first for it to learn our schedule (I guess I found it a bit weird, at first), I now love that it knows when it needs to turn to ECO mode.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Wonderful controls
on May 8, 2019
Posted by: Brian Chapman
Love it
I would recommend this to a friend!
Written by a customer while visiting Google LLC