Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,872 Reviews)
Rating breakdown 9,872 reviews
5 Stars
9,020
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,584 out of
9,872)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
$$$
on April 15, 2018
Posted by: Pricey
It was a bit pricey. I do love it. But I don’t know if I would but another for the same price.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
In Control
on December 25, 2021
Posted by: Jamal
This is a great thermostat because you can control it when you are not at home. It’s convenient and helps save you money.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great thermostat!
on May 18, 2019
Posted by: Lena M.
We replaced an old Honeywell programmable thermostat with our new Nest.
The Nest is easier to use, more compact, and has great features. The app is a lot easier to use, as well.
The Nest is easier to use, more compact, and has great features. The app is a lot easier to use, as well.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Money saver and easy to use
on June 8, 2018
Posted by: georgebaez
Great product, easy to use, saved us loads of money. We were 1st gen users, happy to upgrade to the latest version.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Addition to our Smart Home
on February 11, 2020
Posted by: Smart Grandpa
The Nest Learning Thermostat was an essential part of our smart home system.
While it was a little daunting at first, the online installation instructions were excellent. The whole process took about 90 minutes. Probably would have been shorter for a more experienced installer.
It synced up to our Google Assistant perfectly and two days later is functioning properly.
While it was a little daunting at first, the online installation instructions were excellent. The whole process took about 90 minutes. Probably would have been shorter for a more experienced installer.
It synced up to our Google Assistant perfectly and two days later is functioning properly.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy installation....waiting for data
on January 21, 2019
Posted by: Anonymous
My Nest thermostat was a gift. The installation was very easy, but be careful to keep the wiring tight to the base, ensuring the wiring does not hit the back of the head/unit itself. Once the head is installed onto the base and snapped in place, the head needs space to be pressed to allow for setup and continued use, and any wiring sitting past the base will affect setup and use. Waiting for data!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
The Best Thermostat Ever!
on February 28, 2019
Posted by: Anonymous
I’m so thrilled with the Nest Thermostat. We have a dual zone, so I had to buy 2. The AI the Nest has to self automate your heating and AC function is unreal. We’re already seeing a difference in our energy bill going down! I love the fact when we’re on our way home, I just open up the app and prepare temp for our arrival. Only warning, depending on your wiring set up, you’ll need HVAC pro install
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Nice design easy install
on March 31, 2021
Posted by: Calvin
Works great love it but it stop working twice two replacements is why I ding it
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, April 2, 2021
Hey Calvin, thanks for taking the time to reach out to us once more. We´re truly sorry to hear that your Nest Learning Thermostat is still having issues even after having it replaced twice.
There is the biggest possibility that the issue you're experiencing may also be related to an issue with your heating and cooling system. A good way to verify this is to remove the Nest Learning Thermostat and install your old programmable thermostat, to see if your system will work properly.
- If your system works with your old thermostat, then there might be a compatibility issue between your heating and cooling system and the Nest Learning Thermostat.
- If your system doesn't work properly, we recommend contacting your preferred technician or a Nest Pro technician to check and diagnose the issue with your system.
For any questions or concerns you may have, feel free to reach out to our support team again here: https://support.google.com/googlenest/gethelp
There is the biggest possibility that the issue you're experiencing may also be related to an issue with your heating and cooling system. A good way to verify this is to remove the Nest Learning Thermostat and install your old programmable thermostat, to see if your system will work properly.
- If your system works with your old thermostat, then there might be a compatibility issue between your heating and cooling system and the Nest Learning Thermostat.
- If your system doesn't work properly, we recommend contacting your preferred technician or a Nest Pro technician to check and diagnose the issue with your system.
For any questions or concerns you may have, feel free to reach out to our support team again here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC