Customer reviews from frigidaire.com
Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(921 Reviews)
Rating breakdown 921 reviews
5 Stars
593
4 Stars
244
3 Stars
40
2 Stars
24
1 Star
20
Customer Reviews for Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
Home owner
on April 12, 2025
Posted by: Grundy16
[This review was collected as part of a promotion.] Works great plenty of ice also very quiet.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Family Friendly Frigidaire !
on April 18, 2025
Posted by: Bhrandom
[This review was collected as part of a promotion.] The biggest challenge when replacing a refrigerator is the one you are replacing is so much more than just a place to store your food!
It’s so important to make sure the brand you choose is reliable to a fault!
It’s rare to find a manufacturer that still believes in the principle of QUALITY!
It’s not just a word but a true commitment of confidence in knowing that they got your back!!
Thank you for making an amazing product and allowing us to have the confidence that every time we open that door our product is perfectly chilled!!
It’s so important to make sure the brand you choose is reliable to a fault!
It’s rare to find a manufacturer that still believes in the principle of QUALITY!
It’s not just a word but a true commitment of confidence in knowing that they got your back!!
Thank you for making an amazing product and allowing us to have the confidence that every time we open that door our product is perfectly chilled!!
Response from frigidaire.comBy Maico, Online Outreach Specialist, April 21, 2025
Thank you for your review, Bhrandom. We appreciate you sharing your feedback with your Frigidaire Gallery 23 Cu. Ft. Counter-Depth French Door Refrigerator GRFG2353AF. You’re absolutely right—replacing a refrigerator is a big deal! It's not just about having a place to store food, but about the reliability and longevity of a product that plays such a central role in daily life. When you find a brand that truly focuses on quality and stands behind it, that makes all the difference in peace of mind, especially for something as essential as a fridge.
It’s great to hear that you’ve found a product you can trust. Having that confidence that the fridge will always do its job, keeping things perfectly chilled every time you open the door, is such a relief!
It sounds like you’ve done your research and found a brand that delivers on its promises. Are there any specific features or qualities of the refrigerator that stood out to you the most? Whether it’s design, energy efficiency, or something else, I’d love to hear more about what’s made it a great choice for you! Your comments are vital to us in improving future appliances.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website https://www.frigidaire.com/en/ or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
It’s great to hear that you’ve found a product you can trust. Having that confidence that the fridge will always do its job, keeping things perfectly chilled every time you open the door, is such a relief!
It sounds like you’ve done your research and found a brand that delivers on its promises. Are there any specific features or qualities of the refrigerator that stood out to you the most? Whether it’s design, energy efficiency, or something else, I’d love to hear more about what’s made it a great choice for you! Your comments are vital to us in improving future appliances.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website https://www.frigidaire.com/en/ or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best for counter depth
on June 16, 2025
Posted by: k_s_griffin
[This review was collected as part of a promotion.] This is a great refrigerator for a 36” opening and counter depth. We looked at many, but this one was not available on the floor, so we had to purchase based on info and measurements. We are very happy.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, June 17, 2025
hank you for sharing your experience! We’re so glad to hear that the refrigerator was the perfect fit for your 36” opening and counter depth. It sounds like your research and measurements paid off, and we’re thrilled that you’re happy with your choice.
If you ever have any questions or need assistance down the road,If you will need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist.
If you ever have any questions or need assistance down the road,If you will need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
junk - just junk.
on November 18, 2025
Posted by: sick of your junk
this is a bigger piece of junk than the one it replaced which wasnt even 10 years old. it got replace because somebody decided it wasnt necessary to make replacement parts any longer.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 19, 2025
Hi there. We’re very sorry to hear about your frustration with your appliance and understand how disappointing it is when replacement parts are unavailable. If your unit is still under warranty or you’d like to explore repair options, please contact our Customer Care Team at 1‑800‑374‑4432 or via live chat on our website. We want to help you get the support you need.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not enough ice!
on December 24, 2025
Posted by: Dissed456
[This review was collected as part of a promotion.] What is a refrigerator without a decent ice maker? Worthless. Wish I had known this before we bought it. Too late to return it now. It literally makes five small pieces of ice only a handful of times a day. There are only two of us and we run out of ice daily.
Response from frigidaire.comBy Maico, Online Outreach Specialist, December 26, 2025
Good day, Dissed456! We’re very sorry to hear about the frustration you’re experiencing with your refrigerator’s ice maker. We understand how inconvenient it can be when an appliance feature doesn’t meet expectations, especially when it impacts daily use.
We can see that you are already working with our Customer Care Team toward a resolution. A service appointment has been scheduled on 12/30 with LAKE APPLIANCE INC. For the most current service updates, we highly suggest getting in touch directly with your service technician.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team by dialing 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and are happy to assist you further.
Thank you for your patience, and we hope you have a great rest of your day! - Maico
We can see that you are already working with our Customer Care Team toward a resolution. A service appointment has been scheduled on 12/30 with LAKE APPLIANCE INC. For the most current service updates, we highly suggest getting in touch directly with your service technician.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team by dialing 1-800-374-4432. We’re available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and are happy to assist you further.
Thank you for your patience, and we hope you have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this fridge!
on January 19, 2026
Posted by: LeighA
[This review was collected as part of a promotion.] We're really happy with this fridge! It is wide and not too deep, so it's actually easy to see things. It has so much room, and the lights make it look even bigger on the inside. Ice maker and water filter work well. My only complaint is that you have to close the left door first so that the flap is flush, and it's not so clear when you mess up and the door is ajar.
Response from frigidaire.comBy Angel, Online Outreach Specialists, January 20, 2026
Hi, LeighA! Thank you for taking the time to share your feedback! We’re thrilled to hear that your Frigidaire French Door Refrigerator offers plenty of space and great visibility and that the ice maker and water filter are working well. We also appreciate your note about the door alignment—your input helps us continue improving our designs for a better user experience. If you need any assistance or have questions, please feel free to contact us via Live Chat at frigidaire.com or call 1-800-374-4432 Monday–Friday, 8:30 am–8 pm EST. We’re happy to help! – Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on February 3, 2026
Posted by: Fishybass
[This review was collected as part of a promotion.] Our last fridgidaire lasted nearly 20 years so we searched with this trust in mind and landed on this new unit. We’ve only owned it for a couple weeks but it’s fantastic. Love the big drawers on nice rollers. Love the flexibility of the shelf locations. So spacious and bright. Love it. I do miss having a butter spot with a door in the door, but the deep door pockets make up for that. Might be a little large for our family of four but our last 17 cu ft model was a little small, so this feels downright luxurious. My only complaint is that the water dispenser has a storage shelf below it and that shelf can pick up the occasional stray drip. Moving the dispenser lower in the door or putting a little catch below that would keep that from happening. Also the ice maker is a bit loud. We’ll get used to it, but it took a while for our dog to realize someone wasn’t in the kitchen. lol. I wouldn’t hesitate to buy this again.
Response from frigidaire.comBy Maico, Online Outreach Specialist, February 5, 2026
Good day, Fishybass! Thank you for taking the time to share your detailed feedback! We’re thrilled to hear that your new Frigidaire refrigerator is living up to your expectations and that features like the spacious drawers, adjustable shelves, and bright interior are enhancing your kitchen experience. It’s wonderful to know that your trust in Frigidaire, built over nearly 20 years with your previous unit, continues with this new model.
We appreciate your constructive comments regarding the water dispenser and ice maker. Your suggestions help us understand how we can improve convenience and functionality for our customers. We hope your dog adjusts quickly to the new sounds, and we love that even with minor quirks, you wouldn’t hesitate to purchase this fridge again!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you continue to enjoy your refrigerator!
Have a fantastic day! - Maico
We appreciate your constructive comments regarding the water dispenser and ice maker. Your suggestions help us understand how we can improve convenience and functionality for our customers. We hope your dog adjusts quickly to the new sounds, and we love that even with minor quirks, you wouldn’t hesitate to purchase this fridge again!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again for choosing Frigidaire, and we hope you continue to enjoy your refrigerator!
Have a fantastic day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
New refrigerator
on February 13, 2026
Posted by: Palm tree 7
[This review was collected as part of a promotion.] I would change the ice maker switch
Too difficult to see and get to.
Too difficult to see and get to.
Response from frigidaire.comBy Maria, Online Outreach Specialist, February 16, 2026
Thank you for sharing your feedback with us! We appreciate hearing about your experience with your new refrigerator and understand your concern regarding the ice maker switch. We recognize that accessibility and ease of use are important, and your comments help us understand how our customers interact with our products in real-world settings.
If you need guidance on using the ice maker switch, troubleshooting, or adjusting settings for easier access, our team is always available to assist. You can connect with us through Live Chat at Frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re happy to walk you through any adjustments or tips that can make using your ice maker more convenient.
Thank you again for taking the time to share your experience. Your feedback is valuable as we continue to improve our products, and we hope you continue enjoying your refrigerator. - Maria
If you need guidance on using the ice maker switch, troubleshooting, or adjusting settings for easier access, our team is always available to assist. You can connect with us through Live Chat at Frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re happy to walk you through any adjustments or tips that can make using your ice maker more convenient.
Thank you again for taking the time to share your experience. Your feedback is valuable as we continue to improve our products, and we hope you continue enjoying your refrigerator. - Maria
Written by a customer while visiting frigidaire.com