Customer reviews from frigidaire.com
Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(921 Reviews)
Rating breakdown 921 reviews
5 Stars
593
4 Stars
244
3 Stars
40
2 Stars
24
1 Star
20
Customer Reviews for Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
4
The way it is
on November 30, 2025
Posted by: Jenn and Lee
[This review was collected as part of a promotion.] Nice fridge with good features. Fits well in our kitchen. Deliberately bought this model (without many bells/whistles) to hedge against the likelihood of some component failing in the first year. After having it for a week, the thing started chiming at us non-stop for no apparent reason. Turns out the control panel had some kind of malfunction. It was replaced quickly by the dealer who sold it to us. Seems to be corrected now. Bottom line: as a consumer, you can have no confidence in the reliability of any major appliance when you buy it. It is a crap shoot, and you’re just as likely to get a lemon as you are to get a trouble-free unit. It’s just the way it is. The best you can hope for is to get one that works well enough to keep your groceries cold for a few years and allow you to put away enough money to buy a new one in 3 years as you will invariably have to do.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 3, 2025
Hi there. Thank you for sharing your experience and your candid feedback. We’re glad to hear that your dealer was able to quickly replace the malfunctioning control panel and that your fridge is now working properly.
We understand how frustrating it can be to encounter issues with a new appliance, and we appreciate your patience throughout the process. At Frigidaire, we strive to design reliable products and provide responsive support when problems arise, and feedback like yours helps us continue improving both our products and our service.
We hope you continue to enjoy your fridge and thank you for choosing Frigidaire.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We understand how frustrating it can be to encounter issues with a new appliance, and we appreciate your patience throughout the process. At Frigidaire, we strive to design reliable products and provide responsive support when problems arise, and feedback like yours helps us continue improving both our products and our service.
We hope you continue to enjoy your fridge and thank you for choosing Frigidaire.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Why Review Now?
on December 2, 2025
Posted by: Honest Answer
[This review was collected as part of a promotion.] The appliance is only a few weeks old, have had no problems-this is what I paid for, a new appliance that works when plugged in.
How about asking for a survey or review after a year of use or better 6 months after the warranty expires. That way it would be an honest review of the product and any customer service events/problems that may have arisen.
How about asking for a survey or review after a year of use or better 6 months after the warranty expires. That way it would be an honest review of the product and any customer service events/problems that may have arisen.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 8, 2025
Hi there. Thank you for sharing your thoughts with us. We’re glad to hear that your new appliance is performing exactly as expected. Your suggestion about requesting reviews after extended use is truly appreciated. Feedback gathered after several months of ownership can provide valuable insight into long-term performance and customer service experiences.
We’ve shared your recommendation with the appropriate team, as we’re always looking for ways to improve how we support our customers.
Thank you again for choosing Frigidaire. If you ever need assistance, our Customer Care team is here to help.
Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
We’ve shared your recommendation with the appropriate team, as we’re always looking for ways to improve how we support our customers.
Thank you again for choosing Frigidaire. If you ever need assistance, our Customer Care team is here to help.
Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fantastic Frigidaire
on December 2, 2025
Posted by: JanaBananaV
[This review was collected as part of a promotion.] The counter width Frigidaire is just what my kitchen remodel needed. Spacious inside, easy to store all refrigerated essentials.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire Counter Depth Refrigerator
on December 3, 2025
Posted by: Cary25
[This review was collected as part of a promotion.] Love Frigidaire. This refrigerator is exactly what I wanted. It fits perfectly and the space is awesome!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful Update!
on December 9, 2025
Posted by: cdb7
[This review was collected as part of a promotion.] I love my new french door fridge. It is beautiful and quite spacious. Enhances the look of our kitchen
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 11, 2025
Hi there. We’re so glad you love your new French door fridge! It’s wonderful to hear it’s not only spacious but also enhancing the look of your kitchen. Thank you for sharing your experience!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cold fridge
on December 13, 2025
Posted by: Hunter6575
[This review was collected as part of a promotion.] Keeps my food cold and we love the space.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Fridge!
on December 16, 2025
Posted by: phil1954
[This review was collected as part of a promotion.] We love our new Gallery French Door refrigerator! It replaced a 10+ year old, smaller, side-by-side. It fits lovely in our new kitchen. The bottom freezer is ideal. Fingerprint resistance is a must! :)
Response from frigidaire.comBy Maria, Online Outreach Specialist, December 16, 2025
Thank you for sharing your feedback! We’re thrilled to hear that you’re enjoying your new refrigerator and that it fits beautifully in your kitchen. It’s great to know that the bottom freezer and fingerprint-resistant finish are making a difference in your daily use.
If you ever have questions or need assistance with your appliance, our customer care team is here to help. You can connect with us through Live Chat at Frigidaire.com, or by calling 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We truly appreciate your feedback and your trust in Frigidaire, and we look forward to supporting you with your appliance for years to come. — Maria
If you ever have questions or need assistance with your appliance, our customer care team is here to help. You can connect with us through Live Chat at Frigidaire.com, or by calling 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We truly appreciate your feedback and your trust in Frigidaire, and we look forward to supporting you with your appliance for years to come. — Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
The Best
on December 17, 2025
Posted by: Sharr22
[This review was collected as part of a promotion.] I am totally impressed with my new refrigerator by Frigidaire. This is the first time I chose this brand and I am very impressed with the quality, sleek look and the amount of room there is for storage. Do not have a single complaint
Response from frigidaire.comBy Maria, Online Outreach Specialist, December 18, 2025
Thank you for sharing your experience! We’re thrilled to hear that your new refrigerator has impressed you with its quality, sleek design, and ample storage space. It’s wonderful to know that it’s meeting your needs without any issues.
If you ever need assistance, tips, or support with your refrigerator, please don’t hesitate to reach out. You can connect with us through Live Chat at Frigidaire.com, or call us directly at 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We truly appreciate your feedback and are delighted to hear that your first experience with Frigidaire has been so positive! — Maria
If you ever need assistance, tips, or support with your refrigerator, please don’t hesitate to reach out. You can connect with us through Live Chat at Frigidaire.com, or call us directly at 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. We truly appreciate your feedback and are delighted to hear that your first experience with Frigidaire has been so positive! — Maria
Written by a customer while visiting frigidaire.com