Customer reviews from frigidaire.com
Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(921 Reviews)
Rating breakdown 921 reviews
5 Stars
593
4 Stars
244
3 Stars
40
2 Stars
24
1 Star
20
Customer Reviews for Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
So far, so good
on September 17, 2025
Posted by: ATodd
[This review was collected as part of a promotion.] Refrigerator is working as it should and has a nice clean appearance in the kitchen area.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Long overdue update!
on September 18, 2025
Posted by: HTheo
[This review was collected as part of a promotion.] We recently replaced our nearly 20 year old Frigidaire refrigerator with a new Frigidaire. After being a work horse for our family, our old one was looking tired. Our new Frigidaire has loads more space inside, much brighter lighting, and is far quieter than our old one. So happy with our upgrade!
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 19, 2025
Thank you so much for sharing your experience with us! It’s wonderful to hear that your previous refrigerator served your family well for nearly two decades, and we’re delighted that your new model is already making a positive difference in your home. We’re glad you’re enjoying the added interior space, brighter lighting, and quieter performance—it’s great to know your upgrade is meeting your expectations. If you ever have any questions about features, care, or maintenance, we’ll be happy to assist you. Please don’t hesitate to reach out to us through Live Chat at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re here to help ensure you continue to love your new refrigerator for years to come. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fridge Review
on September 20, 2025
Posted by: Wendy23
[This review was collected as part of a promotion.] Love my new fridge. Took some time to read the on-line instructions and user guide… but worth it. Still amazed at all the features!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect!
on September 25, 2025
Posted by: TRTelles
[This review was collected as part of a promotion.] It's a good fridge, seems like it works fine - of course, it's only been a week.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 29, 2025
Thanks for sharing your feedback, TRTelles! We’re glad to hear your fridge is working well so far. If you have any questions or need assistance as you continue using it, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
on September 26, 2025
Posted by: Mamamoon
[This review was collected as part of a promotion.] Attractive..freezer drawer broke after 10 months though and had to be repaired
Response from frigidaire.comBy Rox, Online Outreach Specialist, September 29, 2025
Hello, Mamamoon! Thank you for your feedback! We’re glad to hear you find your Frigidaire appliance attractive, though we’re sorry to learn about the freezer drawer issue. We hope the repair has resolved the concern, but if you need any further assistance, please connect with us via live chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we’ll be happy to help. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
4
on September 26, 2025
Posted by: carol200
[This review was collected as part of a promotion.] Hi. Pleased with my new fridge. Sleek and clean looking outside and love the water dispensing system.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 29, 2025
Hi Carol. Thank you for your feedback! We’re thrilled to hear you’re enjoying the sleek design of your new fridge and that the water dispensing system is a favorite feature. For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET. Best Regards, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good features
on September 29, 2025
Posted by: Spokes8882
[This review was collected as part of a promotion.] Overall we like the Three door/Counter Depth refrigerator. But…the only instructions that were given to us were the installation instructions. There is no Owner’s Manual. I looked online and the Frigidaire site does not accommodate a feature for manuals or email contacts. I hope someone reads this and gets back to me.
Response from frigidaire.comBy Maico, Online Outreach Specialist, October 1, 2025
Thank you for your feedback and for choosing our Three Door/Counter Depth refrigerator, Spokes8882. We’re glad to hear that you like the product overall. We apologize for the inconvenience regarding the Owner’s Manual not being included with your unit. While the installation instructions are provided in the box, the full Owner’s Manual is also available online for your convenience. We understand you had difficulty locating it on our website, and we appreciate you bringing this to our attention. If you have any additional questions, need further assistance, or would like us to send you a copy of the Owner’s Manual directly, please don’t hesitate to reach out. You can connect with us via Live Chat on our website or contact our Customer Support team by dialing 1-800-374-4432. Our support hours are Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you again for your message. We’re here to help and want to ensure you have the best experience with your Frigidaire appliance. Have a wonderful rest of your day!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Annoyingly Loud
on October 1, 2025
Posted by: Anna25270
We purchased the model GRFG2353AF refrigerator in an appliance store in September 2025. We decided on a smaller size than our previous refrigerator because its only the two of us in the house.
Pros:
After delivery and set up, the temps had reached their suggested settings; 37 fridge, 0 freezer within 5-6 hours.
After delivery and set up, the temps had reached their suggested settings; 37 fridge, 0 freezer within 5-6 hours.
Controls are simple and easy.
The ice maker started working immediately. When the icemaker does its thing, it is very loud but the noise only lasts a few seconds. Once a full bin of ice is reached, the ice maker will check for weight to determine if it should drop more cubes. I like the size of the cubes; they are about 1 square inch. The icemaker functions well.
Cons:
This unit is unexpectedly, surprisingly, and annoyingly LOUD. It's like the diesel truck that idles endlessly while making a delivery to a neighbor. We are not happy with this noise level. It's just.....wrong. There was a 26 minute moment of time when the refrigerator was absolutely quiet, like it had turned itself off. It wasn't off, of course, but those 26 minutes were heavenly. This unit is louder than the one we replaced, which was larger and 11 years old.
This unit is unexpectedly, surprisingly, and annoyingly LOUD. It's like the diesel truck that idles endlessly while making a delivery to a neighbor. We are not happy with this noise level. It's just.....wrong. There was a 26 minute moment of time when the refrigerator was absolutely quiet, like it had turned itself off. It wasn't off, of course, but those 26 minutes were heavenly. This unit is louder than the one we replaced, which was larger and 11 years old.
The Adjustable Temp Drawer has settings for Meat/Seafood, Cold Drinks, Deli/Snacks. The Meat/Seafood temp turned out to be 37 degrees. The Cold Drinks varies between 34-37. The Deli/Snacks temp settled at 36-37 degrees. We aren't sure why its called "adjustable" because it doesn't seem we can adjust the temps.
The freezer has a separator bar which slides left and right. It cannot be removed. The refrigerator is on the small side, and this bar prevents using the full size of the freezer. There is no need for this bar! Organization is key, and once you think you've nailed it, something else needs to be frozen and the exercise starts over.
We did not receive a User Guide at delivery time. We found it on Frigidaire's website and is 44 pages long. The the user guide that comes in the delivery packet is for the guys who do the install. It's 16 pages.
Summary:
Overall, the refrigerator performs it's main purpose/function by keeping food at healthy temps and frozen at appropriate temps. However, we would not recommend this model to anyone simply because of the loud operation and the space-limiting bar in the freezer. These two reasons cause our 2 star rating.
Overall, the refrigerator performs it's main purpose/function by keeping food at healthy temps and frozen at appropriate temps. However, we would not recommend this model to anyone simply because of the loud operation and the space-limiting bar in the freezer. These two reasons cause our 2 star rating.
You're welcome.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, October 3, 2025
Thank you for sharing your detailed feedback about your 23.3 Cu. Ft. Counter-Depth French Door Refrigerator (Model: GRFG2353AF). We truly appreciate the time you took to highlight both the pros and cons of the product, and we’re glad to hear that the fridge is keeping your food at the right temperatures and that the ice maker is functioning well. We’re sorry to hear about the noise level you’ve experienced. We understand how disruptive unexpected noise can be, and we agree that it’s important for a refrigerator to operate quietly, especially in a home environment. If the noise continues to be a concern, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. Regarding the adjustable temp drawer, we apologize for the confusion. The settings are preset for specific categories like Meat/Seafood, Deli/Snacks, and Cold Drinks, and while it may seem like they are not adjustable, we will pass your feedback to our design team for future consideration. We’re also sorry for the missing User Guide at the time of delivery and hope that the online version has been helpful. We’ll make sure to review this process internally to ensure all documents are included at the time of delivery moving forward. We understand your concerns about the freezer separator bar and the limited space it creates. We value your input on this and will pass your feedback to our product team for review as well. Thank you again for your insights. We’re committed to ensuring that all of our customers have the best experience with their appliances, and your feedback is invaluable in helping us improve.
Written by a customer while visiting frigidaire.com