Customer reviews from thermacell.com
Thermacell - Lighted Rechargeable Mosquito Repeller - White
Average customer rating
4.5
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
174
4 Stars
38
3 Stars
10
2 Stars
7
1 Star
10
91%of customers recommend this product.
(
90 out of
99)
Customer Reviews for Thermacell - Lighted Rechargeable Mosquito Repeller - White
Customer Rating
1
False
on July 17, 2024
Posted by: scrapit
from atlanta
i have two units. I've purchased numerous refills of the 36 & 40 hour. none of the refills have lasted over 15 to 20 hours. at that rate cost of product is too expensive.
Response from thermacell.comBy Consumer Services, July 22, 2024
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
Good Product - Two Suggestions to make it Great
on June 29, 2024
Posted by: Bucknzeke
from Upstate SC
It works great. Two suggestions for improvement:
1). Add a battery level indicator on the front panel. Similar to the cell phone signal strength indicator.
2). Add a resettable run time counter. This would make it easier to judge remaining repellent at a glance
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: Anonymous
from SC
Verified Purchase:Yes
Disappointed. Hard to tell if it works at all. An expensive exercise.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Consumer Support, October 17, 2023
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at customerservice@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
5
Solid improvements to an already great product
on September 26, 2023
Posted by: JoeMo
from Metro Detroit
Verified Purchase:Yes
I've been using and loving Thermacell products for quite some time now, including some of the older rechargeable units. The EL55 works exactly the same and uses the same cartridges, but incorporates numerous improvements. Most notably, is significantly improved battery life with the lamp off and of course the incorporation of a gentle glowing lamp. I also like the change to a USB-C charge connectorover the antiquated micro on the previous gen. These things work amazingly well and they keep getting better.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: AWHowell
from Portland, OR
Verified Purchase:Yes
So far, pretty good. I've only had one chance to use it, and there were no bugs, so I think it worked.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: TNTom
from East Tennessee
Verified Purchase:Yes
We have a major problem with mosquitos in our yard. I purchased this after reading several reviews and decided to take a chance. It actually works. It is important to follow the instructions and turn it on in the area you are going to use it for 15 minutes before you remain outside.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: Megan K
from East Tennessee
Verified Purchase:Yes
I was super excited for this after reading all the reviews. However what I found is that it only works at about an 70% effectiveness here in East TN. It definitely helps BUT don’t expect this to solve all you mosquito problems.
Response from thermacell.comBy Customer Service , September 6, 2023
Thermacell is a great solution to help with mosquito protection. Thank you for your feedback and understand Thermacell can help with mosquito protection.
Written by a customer while visiting thermacell.com
Posted by: Ginger P
Verified Purchase:Yes
I've tried a lot of different devices before using this Thermacell. It really works!! My patio is open on one side. I noticed the mosquitoes that were already on the patio were pushed into the corners. They did not come out biting! Very happy with this purchase! My only wish is that the refills were less expensive.
Written by a customer while visiting thermacell.com