Customer Reviews for Belkin - ScreenForce iPhone 14 Plus/13 Pro Max UltraGlass Screen Protector - Clear
Customer Rating
1
Very dissatisfied
on April 3, 2022
Posted by: Gio28
I am very dissatisfied. I bought the 13 Pro Max Ultraglass screen protector when I bought my iPhone 13 Pro Max at Apple. The screen protector is defective. I have waited for hours on hold a couple of times to resolve this issue. A chat has also taken a long time. I am now waiting for a screen protector that can be applied by machine. Oval bubbles appear on my new iPhone 13 Pro Max. Very disheartening. It is under warranty and I have a case number. I have been told that there are no ultra glass screen protectors that can be machine applied in stock.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin Support, April 4, 2022
Hi, Gio28,
We hear you. Please send us an email at BelkinCares@belkin.com with your case number so we can pull up your record and have it check. Include the link to this review as a reference.
I’ve had some other screen protectors over the years but none have been as good as the Belkin Ultraglass! I only use this on my expensive iPhone and have yet to be disappointed. I don’t drop my phones very often but when I do, I know with the Ultraglass on it, I don’t have to worry about any damage. Another thing I really like about the Ultraglass is the super smooth feel! It actually feels better and allows for better scrolling than the bare iPhone glass. I can’t recommend the Belkin Ultraglass highly enough and am certain you will never use a different protector!
I wrote my initial review a month ago. The first screen protector wouldn't stick perfectly to the iPhone screen. Belkin Customer Service team reached out within days asking for pictures and product id. They reviewed my information in a timely manner and sent me a replacement protector. The package arrived 2 days later. It was well packaged and protected. I reapplied the replacement screen protector and it stuck onto my iPhone screen perfectly. No more air bubbles between the protector and the phone screen. The reason I am not giving 5 stars is because there are 2 tiny imperfections in the protector itself. It looks like there are 2 small air bubbles in the glass of the protector. You won't notice those air bubbles when using the phone. However, when the phone is turned off and goes black, you easily see those imperfections.
All in all, I still like the product. The sensitivity to the finger touch is very, very good. There is no lag in how quickly the phone responds to the touch. I had other products in the past that "slowed" down the phone because they were not conducting the finger touch through well.
While it's not a 5 star review, I am enjoying the product and would recommend it. Very few things in life will work out 100% perfectly. I can live with the tiny air bubbles that I can barely see when using the phone anyway.
When my son put the glass on his iPhone 13, there were a bunch of oval air bubbles and a linear air bubble running diagonally. I took the protector off the iPhone and looked at it against a light. There are several oval defects and one linear one in the glass in the screen protector. It's defective.
Not only did it take far longer than expected to ship, but there are bubbles for days. The sticker left residue on the screen shield. Terrible product and I would not recommend.
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Support, February 18, 2022
Hi, Tyler582,
When the screen protector isn't correctly put or you're in an open space with so much air and dust, air bubbles will develop. Using a microfiber cloth to gently push these bubbles to the edge may assist. If not, please contact us at BelkinCares@belkin.com so that we can discuss this further. When you reach out, please include your contact details, a copy of the receipt, and the link to this post for reference.
Easy install no air at all but the screen does not go all the way to the edges and there several small imperfections on the glass and especially on the edges. That is on my iPhone13 pro max. I put the same one on my Wife's iPhone 13 pro and glass is clean but still short of the edges I have used Belkin glass products on older iPhones and iPads that fit better and had perfect screens. Not happy!
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Support, January 23, 2022
Hi, Brian1428,
We want to make sure that the one you have is the correct screen protector for your phone model. Please email us at BelkinCares@belkin.com so we can discuss more around this. Just include the model number of the screen protector and your phone model along with a link to this review as our reference when you reach out.
[This review was collected as part of a promotion.] A lot of companies make screen protectors, but can you trust them? I trust Belkin as a company and chose them for the screen protector. Very happy so far!