Customer reviews from Samsung US
Samsung - Clean Station - Airborne
Average customer rating
4.3
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
79
4 Stars
29
3 Stars
7
2 Stars
7
1 Star
6
90%of customers recommend this product.
(
104 out of
115)
Customer Reviews for Samsung - Clean Station - Airborne
Customer Rating
3
Smells after short while of using
on November 11, 2021
Posted by: DavsSams
from Houston, TX
[This review was collected as part of a promotion.] I’m disappointed in the filtration system on this unit. After using for a month it started to release odor after it was done with the cycle. I changed the dust bag and still the same outcome immediately after. Was hoping for a better outcome as far as reducing the end process smells. Other than that it’s great.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Carrie Galvan, samsungcare, November 15, 2021
Hey, DaveSams. I understand the situation you are going through must be frustrating, and we value your personal feedback. We would like to see your problem solved in a timely matter. Please try reaching out to us by using one of the following methods below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143886427
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143886427
Written by a customer while visiting Samsung US
Customer Rating
5
This is a genius product ever.
on November 10, 2021
Posted by: Eric Han
from Maryland
[This review was collected as part of a promotion.] Doubted it first when I purchase it but now this is one of the best purchases that I have made. Now I do not worry about the dust flying around during cleaning the bin.
Thank you for inventing a great product Samsung!
Thank you for inventing a great product Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, February 18, 2022
This means a lot to us. We're happy to see you are loving your clean station so much! Thank you for your review. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Hard time receiving replacement part
on January 4, 2024
Posted by: valleyalli
from Tennessee
This Clean Station has literally been a massive paper weight in the corner of my house. The SPECIFIC dust-bin it came with cracked and no longer adheres to my vacuum. I cannot use the Clean Station without the bin and when I say months, I mean MONTHS! I've been in contact with Samsung representatives over MONTHS trying to get a replacement bin. It's so ridiculous I will more than likely have to throw this paper weight away. Super huge waste - seriously, DON'T waste your money. It was wonderful when I could use it... and I have so many brand new dust bags that I wasted money on as well. No since in investing on an item that doesn't come with replacement parts.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Ernest, SEA Care, January 5, 2024
Hi there,
We would love to assist you with your product. Kindly provide us with more details about the clean station.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146703478) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your product. Kindly provide us with more details about the clean station.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146703478) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Flawed product
on February 18, 2024
Posted by: Sam Ind
from London
Hair often gets stuck around the inner grill and so it doesn't suck out the dirt and dust effectively as you'd want
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
2
Response from Samsung USBy SEA Care, February 20, 2024
Sam Ind, we completely understand how you feel regarding your vacuum clean station to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146869902) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146869902) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
Lack of replacement parts!!!
on July 25, 2024
Posted by: Mylee
It’s great but lacks replacement parts so beware.
My dustbin for my Jet 70 cracked and there is nowhere I can buy a replacement!!! So now its NOT useable with the clean station, which makes this thing useless!!!
My dustbin for my Jet 70 cracked and there is nowhere I can buy a replacement!!! So now its NOT useable with the clean station, which makes this thing useless!!!
Features
5
Performance
5
Design
2
Value
1
Response from Samsung USBy Rainly, Samsung Care, July 26, 2024
Greetings,
We understand the importance of each component of our appliances. We are here to help.
To help you with this, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung range at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung and have a great day!
^Rainly
We understand the importance of each component of our appliances. We are here to help.
To help you with this, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung range at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung and have a great day!
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Nice product and features
on July 14, 2021
Posted by: Luv2Shop
from California
[This review was collected as part of a promotion.] Overall I am happy with the product. It cleans out the dust bin without having dust fly everywhere, which is a plus since I have allergies to dust. Only negative is that the long hair gets tangled on the center and it does not cleans out easily. There is a method in the manual to remove if something still remains after a cleaning but the tangled hair does not easily empty in the dust bin.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Wish it handled hair better
on January 3, 2022
Posted by: shopper
[This review was collected as part of a promotion.] The clean station comes with a new dust cup that collects all the dust and elements including hair. When the long hair are accumulated in the dustcup, they remain wrapped around the cyclonic motor. This results in unsuccessful dumping of hair collected during vacuum into clean station. I have to remove hair by hand which results in dust in the air which defies the whole point of having clean station.
Dust cup has a design flaw. It has very thin plastic where it attaches to cyclonic motorhead. This part is too thin and susceptible to breakage. It seems a common failure point.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Camille , Samsung Care, September 27, 2022
Hello there.
Thank you for your review.
We would love the opportunity to speak with you about this concern regarding your Samsung clean station to determine how we can best assist you with this.
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144966249) to help our team pull up your information.
Have a great day.
^Camille
Thank you for your review.
We would love the opportunity to speak with you about this concern regarding your Samsung clean station to determine how we can best assist you with this.
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144966249) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Don't make our mistake
on August 21, 2021
Posted by: WDM1
from USA
so we bought this brand new just a month ago to go with our jet 90. everything was going great till we needed to change the bag and then like everyone else here we discovered that samsung had stabbed us in the back...
that's right they choose to sell a product they knew they were no longer supporting and our clean station is a plant stand because we can no longer find bags.
i mean no where... they don't exist anymore and the best you can do is try to take some other company's bag and try to engineer it to work on your station which surprise... it doesn't very well.
i have a whole home of samsung gear from tv's to a refrigerator but this has left such a bad taste that i think i'm done with the brand as a whole...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, August 31, 2022
Hello WDM1,
Thank you for letting us know about this. Your opinion helps us do better.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Please reach out with any further comments or suggestions you wish to share using the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144865313 to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for letting us know about this. Your opinion helps us do better.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Please reach out with any further comments or suggestions you wish to share using the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144865313 to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US