Customer reviews from Samsung US
Samsung - QN98Q7FDAFXZA 98" QLED Q7FD 4K Vision AI Smart TV (2025)
Average customer rating
4.7
(1,076 Reviews)
Rating breakdown 1,076 reviews
5 Stars
869
4 Stars
160
3 Stars
28
2 Stars
8
1 Star
11
96%of customers recommend this product.
(
261 out of
273)
Customer Reviews for Samsung - QN98Q7FDAFXZA 98" QLED Q7FD 4K Vision AI Smart TV (2025)
Customer Rating
3
Hardware is terrific! Software, not so much.
on February 5, 2026
Posted by: Bruce
[This review was collected as part of a promotion.] The TV is wonderful. Sharp picture and a great view. Obtaining and using apps, however, is not intuitive. Also fast forwarding and rewinding using the provided remote does not show what is being skipped over maki it difficult to, for example, fast forward through the opening credits because you cannot see when they end. Also, signing into an app through our service provider is not an option and is very inconvenient. If fact, that is so inconvenient I would not have bought the tv had I known that. Must be a problem with the software.
Response from Samsung USBy Samsung Specialist, February 5, 2026
Bruce,
We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your TV model to view or download the available guides.
The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.
If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your TV model to view or download the available guides.
The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.
If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV
on February 5, 2026
Posted by: Tom53
[This review was collected as part of a promotion.] The only problem I have with the tv is with one show on mtv. When it comes back from a commercial the sound varies. Sometimes higher and sometimes lower.
Written by a customer while visiting Samsung US
Customer Rating
5
Great resolution
on February 5, 2026
Posted by: Franky
from Ocala florida
[This review was collected as part of a promotion.] Great product so far no complaints. I will keep testing all the features On this TV.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wish it had a swivel stand like my previous Samsun
on February 5, 2026
Posted by: JoJo6
[This review was collected as part of a promotion.] Wish it had a swivel stand like the previous Samsung I owned. Still learning how to navigate "Samsung Plus"
Written by a customer while visiting Samsung US
Customer Rating
5
Impressive!
on February 5, 2026
Posted by: Lita
from Sunrise, Florida
[This review was collected as part of a promotion.] I’m extremely pleased with this Samsung TV. The picture quality is sharp and vivid, watching movies and shows look amazing. The smart features are easy to use, and setup was straightforward. It feels well-built and performs exactly as expected. Highly recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Features
on February 5, 2026
Posted by: Patty Jo
[This review was collected as part of a promotion.] Great picture, very clear life like, lets you become part of show
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra bright and crystal clear picture
on February 5, 2026
Posted by: scubasteve0316
[This review was collected as part of a promotion.] It has the sharpest, brightest and most clear picture of all my tvs. Absolutely love the refresh rate and motion control features. The contrast is remarkable!! 10 out of 10 recommend!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on February 5, 2026
Posted by: Stichintime
from Homewood il
[This review was collected as part of a promotion.] Very good product Picture quality great sound is a little Up and down but overall it's a great TV
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US