Customer reviews from Samsung US
Samsung - QN98Q7FDAFXZA 98" QLED Q7FD 4K Vision AI Smart TV (2025)
Average customer rating
4.7
(1,079 Reviews)
Rating breakdown 1,079 reviews
5 Stars
872
4 Stars
160
3 Stars
28
2 Stars
8
1 Star
11
96%of customers recommend this product.
(
263 out of
275)
Customer Reviews for Samsung - QN98Q7FDAFXZA 98" QLED Q7FD 4K Vision AI Smart TV (2025)
Customer Rating
2
Wifi issues
on January 5, 2026
Posted by: natesung
from Bartlesville, Ok
The TV has connectivity issues with our wifi. At times we have to turn the TV on, turn it off, then turn it back on to connect. It's annoying but fairly minor after we learned the trick vs trying to forget the network and then sign back on again every time.
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
4
Response from Samsung USBy Samsung Specialist, January 5, 2026
natesung,
Thank you for sharing your experience with Wi-Fi connectivity. If your TV is having trouble connecting to the network, the following steps may help resolve the issue:
Signal & Setup Tips:
1. Check TV-to-router distance – Your TV should be within 50 feet of the modem or access point for reliable signal strength.
2. Minimize interference – Turn off nearby wireless devices and make sure there are no physical barriers (stone walls, fireplaces, appliances) between the TV and router.
Power Cycle Devices:
3. Restart both your TV and router – Unplug both devices for at least 30 seconds, then plug them back in and allow them to reboot fully.
Connection Type:
4. Evaluate your connection method –
o If using Wi-Fi, move your router closer to the TV and eliminate any obstructions.
o For a more stable connection, we strongly recommend using a wired Ethernet cable.
o If already using Ethernet, verify the cable is working by testing it with another device.
Run Built-In Diagnostic Tools:
5. Network Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
6. Wi-Fi Check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi
Last Resort:
7. Perform a Factory Reset (if issues persist): Settings > All Settings > General & Privacy > Reset > Factory Data Reset. Note that this will return all settings to their original defaults.
If these steps don’t resolve the issue, please reach out to Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your experience with Wi-Fi connectivity. If your TV is having trouble connecting to the network, the following steps may help resolve the issue:
Signal & Setup Tips:
1. Check TV-to-router distance – Your TV should be within 50 feet of the modem or access point for reliable signal strength.
2. Minimize interference – Turn off nearby wireless devices and make sure there are no physical barriers (stone walls, fireplaces, appliances) between the TV and router.
Power Cycle Devices:
3. Restart both your TV and router – Unplug both devices for at least 30 seconds, then plug them back in and allow them to reboot fully.
Connection Type:
4. Evaluate your connection method –
o If using Wi-Fi, move your router closer to the TV and eliminate any obstructions.
o For a more stable connection, we strongly recommend using a wired Ethernet cable.
o If already using Ethernet, verify the cable is working by testing it with another device.
Run Built-In Diagnostic Tools:
5. Network Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
6. Wi-Fi Check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi
Last Resort:
7. Perform a Factory Reset (if issues persist): Settings > All Settings > General & Privacy > Reset > Factory Data Reset. Note that this will return all settings to their original defaults.
If these steps don’t resolve the issue, please reach out to Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful high resolution display!
on January 5, 2026
Posted by: Jarhead
This is a wonderful television, it is very responsive, has a beautiful, high-resolution picture. It powers on almost instantly and the built in apps open-up quickly.
Written by a customer while visiting Samsung US
Customer Rating
5
Impressed
on January 5, 2026
Posted by: Morty
from Florida
After owning several other brands, I am definitely impressed with the quality of the picture. Easy to navigate and plenty of features for me to tailor to my preferences. Nice job Samsung.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best smart tv I ever owned great picture
on January 5, 2026
Posted by: Ljshoes64
from Arkansas
Very good quality picture ,easy to setup, definitely recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality
on January 5, 2026
Posted by: Al G
Excellent picture quality...easy to set up
Great price
Great price
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV pictures
on January 9, 2026
Posted by: Love Samsung
from MS
TV plays great pictures. I love Samsung products. Easy to set up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Blue Tooth issue
on January 12, 2026
Posted by: Ramjet
Blue Tooth issue:
I purchased two Blue Tooth headphones so either or both my wife and I can watch TV and not disturb the other or others in the house.
I purchased two Blue Tooth headphones so either or both my wife and I can watch TV and not disturb the other or others in the house.
But, the Blue tooth connection process is a Pain each time. I would hope that once the headphones are paired with the TV they would automatically connect. But, I must respond for the 2nd Headphone to select I want it connected too. Also, the prompt to connect is always in the upper left corner and get hidden at times.
Response from Samsung USBy Samsung Specialist, January 13, 2026
Ramjet,
We appreciate your feedback on Bluetooth connectivity. Please note that some settings, such as Bluetooth, are designed to function on demand. When the TV powers off, the Bluetooth device will disconnect and won’t automatically reconnect. You’ll need to manually pair the device again when you want to use it.
If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Specialist
We appreciate your feedback on Bluetooth connectivity. Please note that some settings, such as Bluetooth, are designed to function on demand. When the TV powers off, the Bluetooth device will disconnect and won’t automatically reconnect. You’ll need to manually pair the device again when you want to use it.
If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great Picture
on January 17, 2026
Posted by: Rich
Great clarity and vivid colors. I appreciated the deep contrast available to offer a resounding picture that I was able to adjust to.
Written by a customer while visiting Samsung US