Customer reviews from Samsung US
Samsung - QN98Q7FDAFXZA 98" QLED Q7FD 4K Vision AI Smart TV (2025)
Average customer rating
4.7
(1,079 Reviews)
Rating breakdown 1,079 reviews
5 Stars
872
4 Stars
160
3 Stars
28
2 Stars
8
1 Star
11
96%of customers recommend this product.
(
263 out of
275)
Customer Reviews for Samsung - QN98Q7FDAFXZA 98" QLED Q7FD 4K Vision AI Smart TV (2025)
Customer Rating
4
Big and clear
on December 29, 2025
Posted by: Wowbop
[This review was collected as part of a promotion.] Best picture ever. Want more around the house. Great
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
FANTASTIC!
on December 30, 2025
Posted by: NoName
[This review was collected as part of a promotion.] This tv was a real game changer when we upgraded! The screen is so nice and clear. Because we watch a lot of F1 racing our old TV was very pixelated. This is nice and sharp! The sound is great but we also upgraded to a sound bar package that really made the entire viewing experience amazing. We also love the Smart Things features with our phones! Another great perk of owning so many Samsung products!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Purchased as gift
on January 5, 2026
Posted by: Gift giver
from Upstate NY
Bought this TV as a gift . I have a two year old similar model QT60T that we really like. It has a very well integrated interface for ease of use. Connectivity is easy to navigate. Excellent picture with bright colors and excellent viewing in family room from many different angles. Highly recommend the backlit QLED design for great picture quality at a reasonable cost.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice TV for it's price
on January 5, 2026
Posted by: G8RZ76
This is a good TV for the price. The one thing I would charge is to add one more HDMI port.
Written by a customer while visiting Samsung US
Customer Rating
4
Super display.
on January 5, 2026
Posted by: Loka
I love the TV, the solar remote sucks, very difficult to use. I wish Samsung had a DVR with great storage so I didn't have to use my Tablo for play and pause on local tv stations.
Written by a customer while visiting Samsung US
Customer Rating
3
Initial setup
on January 5, 2026
Posted by: Frustrated ed
Initial set up was not easy. The remote is to small and poorly labeled. The step-by-srep process is too lengthy and complex using the remote (as noted above) and the tv has not been able to connect with the Samsung interface (whatever that is).
Response from Samsung USBy Samsung Specialist, January 5, 2026
Hi there,
We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.
The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.
If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.
The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.
If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Set up
on January 5, 2026
Posted by: Krke
from Harrisburg, PA
Love the tv. Was super easy to set up and connect to the internet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
N/a
on January 5, 2026
Posted by: Marco
Tv shutoff and does not work anymore
Screen black
Need to fix tv
Screen black
Need to fix tv
Response from Samsung USBy Samsung Specialist, January 5, 2026
Marco,
We appreciate your review of Samsung’s Q7F TV. So we can understand the issues you’re experiencing and provide you with assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
We appreciate your review of Samsung’s Q7F TV. So we can understand the issues you’re experiencing and provide you with assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US