Customer reviews from Samsung US
Samsung - QN98Q7FDAFXZA 98" QLED Q7FD 4K Vision AI Smart TV (2025)
Average customer rating
4.7
(1,084 Reviews)
Rating breakdown 1,084 reviews
5 Stars
877
4 Stars
160
3 Stars
28
2 Stars
8
1 Star
11
96%of customers recommend this product.
(
265 out of
277)
Customer Reviews for Samsung - QN98Q7FDAFXZA 98" QLED Q7FD 4K Vision AI Smart TV (2025)
Customer Rating
3
Too complicated and no directions.
on September 5, 2025
Posted by: Markstv
[This review was collected as part of a promotion.] It’s my entertainment and very difficult to operate. Might hook my old TV back up
Value
3
Response from Samsung USBy Samsung Specialist, September 5, 2025
Markstv, We're sorry to hear you've found your Q7F TV hard to use. To help you understand your TV, you can download the full e-Manual and more by visiting Samsung’s website, then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your TV model to view or download the available guides. The e-Manual & User Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides. Your TV includes Learn Menu Screen, an accessibility feature that provides audio guidance for on-screen menus. When enabled, your TV will announce the name and function of each menu item as you scroll, without making any changes. This feature is particularly helpful for users who are visually impaired or new to Smart TV menus. To enable, go to: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice. If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website. ~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Good picture, but...
on September 5, 2025
Posted by: Trying
[This review was collected as part of a promotion.] We set up the Samsung television, but we are unable to get the remote to change the channels. We have Comcast for our cable and the Comcast remote works well on everything except changing the volume. So we have to use both remotes to watch TV. I have been unable to pair the sound bar with the TV also. Maybe eventually it will all come together?
Value
3
Response from Samsung USBy Samsung Specialist, September 8, 2025
Hello, Thanks for your review. To change the channel using your SolarCell Remote, locate the thin rocker button just below the Play/Pause key and above the Prime Video shortcut. Push up (^) to go up one channel or push down (v) to go to the next channel. Just below the Back button and above the Netflix hotkey, you’ll find a thin rocker-style button with a (+) on top and a (–) below. Push up on this button to raise the volume, or down to lower it. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your TV model to view or download the available guides. The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
Learn TV Remote is another feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation. This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice. If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website. ~ Samsung Specialist
Learn TV Remote is another feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation. This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice. If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website. ~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
QLED SMART TV
on September 6, 2025
Posted by: savry77
[This review was collected as part of a promotion.] I like this TV very much, the picture quality is exemplary but I do have one issue
with this product. The remote is seriously deficient! It runs on solar cells for power, so if one leaves it next to the bed overnight theres a good chance it will run out of power and seriously degrade the tv viewing experience upon turning the set on the next day. I purchased a battery operated substitute remote and now all's well. samsung should do better and ditch the solar remote, utilize a universal battery operated remote.
with this product. The remote is seriously deficient! It runs on solar cells for power, so if one leaves it next to the bed overnight theres a good chance it will run out of power and seriously degrade the tv viewing experience upon turning the set on the next day. I purchased a battery operated substitute remote and now all's well. samsung should do better and ditch the solar remote, utilize a universal battery operated remote.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Upgrade
on September 6, 2025
Posted by: TheDave
[This review was collected as part of a promotion.] The picture is great on this TV, a huge upgrade from my 2020 model. Still has issues in dark light scenes and some light bleed. Overall it is way better than the previous generation!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV Purchase Ever
on September 7, 2025
Posted by: Sportsfanatic
[This review was collected as part of a promotion.] I recently purchased the 75-inch Samsung QLED TV, and I couldn't be more thrilled with my choice. I'm absolutely fascinated with the picture quality. The colors are incredibly vibrant, and the contrast is so sharp and detailed. Watching movies and shows feels like a completely new experience; the images are so lifelike they practically jump off the screen. The large size is perfect for my living room, and it makes everything feel so cinematic. I am so very satisfied with my purchase and would highly recommend this TV to anyone looking to upgrade their home entertainment system.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional Quality
on September 9, 2025
Posted by: Projectcrx
[This review was collected as part of a promotion.] Our tv has exceptional tv picture quality. Never do we see any pixel issues when streaming. The ease of the smurt hub is very user friendly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Welive our Samsung TV
on September 14, 2025
Posted by: SansNC
[This review was collected as part of a promotion.] I really like this tv. The ease of conjecture to all my samsung devices is great. The picture quality is amazing. I wish there was some free artwork and that uploading photos to the TV was a bit easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Tv for the price
on September 15, 2025
Posted by: Gemilioo
[This review was collected as part of a promotion.] I’ve been really impressed with this smart TV. The picture quality is sharp and vibrant, and streaming shows or movies has never been easier. The built-in apps run smoothly, and navigating between them is quick and simple. Setup was easy right out of the box, and it connected to Wi-Fi without any issues. It’s made family movie nights and everyday watching so much more enjoyable. After months of use, I haven’t had a single problem—definitely a great upgrade for our home.
Value
5
Written by a customer while visiting Samsung US