Customer reviews from Samsung US
Samsung - QN98Q7FDAFXZA 98" QLED Q7FD 4K Vision AI Smart TV (2025)
Average customer rating
4.7
(1,057 Reviews)
Rating breakdown 1,057 reviews
5 Stars
856
4 Stars
156
3 Stars
27
2 Stars
8
1 Star
10
96%of customers recommend this product.
(
245 out of
256)
Customer Reviews for Samsung - QN98Q7FDAFXZA 98" QLED Q7FD 4K Vision AI Smart TV (2025)
Customer Rating
5
Samsung tv
on May 10, 2025
Posted by: Cherielynn00
[This review was collected as part of a promotion.] Love this tv. Great picture quality. Updates for TV to run smoothly and add great features. Fast response time with the remote.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome pictures and easy to add apps for streamin
on October 6, 2025
Posted by: Ddush0513
[This review was collected as part of a promotion.] The Samsung in my room i use for school easily cast my crome book to the TV during classes making the picture alott easier to see and making it much easier to retain the information I am given during my online classes definitely a game changer much easier then trying to get comfortable and pay attention to such a small screen on my laptop or my chrome book also nice to watch football and movies on as well as hooking up my surround sound is easy with the Bluetooth features making it nice to listen to music and watching movies in high Def with the surround sound makes you feel like your right in the movie
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product iss worth every cent.
on October 8, 2025
Posted by: Lovetospendmoney
[This review was collected as part of a promotion.] I love my Samsung led TV. The colors are so brite and it makes you feel like your live whatever your watching..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Regretful Purchase
on January 20, 2026
Posted by: Unhappy
from Winston-Salem, N.C.
We do not like this TV. While the picture quality is fine the software and remote both seem to have been designed by a 5 yr old. Very disappointing. Wish we had not bought it.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
2
Response from Samsung USBy Samsung Specialist, January 20, 2026
Unhappy,
We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7FD TV model to view or download the available guides.
The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.
If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7FD TV model to view or download the available guides.
The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.
If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung 75 inch TV
on May 20, 2025
Posted by: LoveOurSamsungTV
[This review was collected as part of a promotion.] We truly love our Samsung TV. My wife and I watch Netflix shows nightly and the picture is super clear. You feel like you can touch the people on screen.
I also use XBOX with my 11 year old son and the games are so realistic.
I definitely would recommend Samsung products! Great stuff and no functionality issues.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is a waist money.!
on August 10, 2025
Posted by: HatefulFateful7
[This review was collected as part of a promotion.] I used it for gaming. But the i find out you can get a computer monitor for less money and 10X better pictures.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Bad TV Should have bought an LG
on July 30, 2025
Posted by: dthomas30040
[This review was collected as part of a promotion.] Streaming.....TV is constantly disconnecting from wifi. The modem and router are connected withing 3 feet of the TV
Value
1
Response from Samsung USBy Samsung Specialist, July 30, 2025
dthomas30040,
Thank you for sharing your experience with Wi-Fi connectivity. If your TV is having trouble connecting to the network, the following steps may help resolve the issue:
Signal & Setup Tips:
1. Check TV-to-router distance – Your TV should be within 50 feet of the modem or access point for reliable signal strength.
2. Minimize interference – Turn off nearby wireless devices and make sure there are no physical barriers (stone walls, fireplaces, appliances) between the TV and router.
Power Cycle Devices:
3. Restart both your TV and router – Unplug both devices for at least 30 seconds, then plug them back in and allow them to reboot fully.
Connection Type:
4. Evaluate your connection method –
o If using Wi-Fi, move your router closer to the TV and eliminate any obstructions.
o For a more stable connection, we strongly recommend using a wired Ethernet cable.
o If already using Ethernet, verify the cable is working by testing it with another device.
Run Built-In Diagnostic Tools:
5. Network Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
6. Wi-Fi Check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi
Last Resort:
7. Perform a Factory Reset (if issues persist): Settings > All Settings > General & Privacy > Reset > Factory Data Reset. Note that this will return all settings to their original defaults.
If these steps don’t resolve the issue, please reach out to Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your experience with Wi-Fi connectivity. If your TV is having trouble connecting to the network, the following steps may help resolve the issue:
Signal & Setup Tips:
1. Check TV-to-router distance – Your TV should be within 50 feet of the modem or access point for reliable signal strength.
2. Minimize interference – Turn off nearby wireless devices and make sure there are no physical barriers (stone walls, fireplaces, appliances) between the TV and router.
Power Cycle Devices:
3. Restart both your TV and router – Unplug both devices for at least 30 seconds, then plug them back in and allow them to reboot fully.
Connection Type:
4. Evaluate your connection method –
o If using Wi-Fi, move your router closer to the TV and eliminate any obstructions.
o For a more stable connection, we strongly recommend using a wired Ethernet cable.
o If already using Ethernet, verify the cable is working by testing it with another device.
Run Built-In Diagnostic Tools:
5. Network Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
6. Wi-Fi Check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi
Last Resort:
7. Perform a Factory Reset (if issues persist): Settings > All Settings > General & Privacy > Reset > Factory Data Reset. Note that this will return all settings to their original defaults.
If these steps don’t resolve the issue, please reach out to Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Always Samsung products
on August 22, 2025
Posted by: Love3927
[This review was collected as part of a promotion.] The television is utilized as a primary platform for accessing news, entertainment programming, streaming services, and various other features. Comparative analysis of Samsung televisions against competitor brands consistently favors Samsung due to the superior picture clarity and enhanced text rendering.
Value
4
Written by a customer while visiting Samsung US