Customer reviews from https://www.asus.com
ASUS - ROG Tessen Gaming Mobile Controller for Android (foldable, RGB lighting, 500Hz polling rate) - Black
Average customer rating
3.4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
4
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
2
Customer Reviews for ASUS - ROG Tessen Gaming Mobile Controller for Android (foldable, RGB lighting, 500Hz polling rate) - Black
Posted by: Bderbi24
Verified Purchase:Yes
There has been no effort by ASUS to support ios with micro usb-c, despite having an ArmouryCrate app. There is no indication that this is just for Android until the controller is purchased.
Please add support for iOS
Response from https://www.asus.comBy CLM, March 27, 2025
Dear Bderbi24,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if the mobile controller does not support iOS. As stated from the product support page at: https://rog.asus.com/us/controllers/rog-tessen-mobile-controller/ , it only support Android phones. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if the mobile controller does not support iOS. As stated from the product support page at: https://rog.asus.com/us/controllers/rog-tessen-mobile-controller/ , it only support Android phones. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Viree
Verified Purchase:Yes
Aesthetics are nice, but double clicking action buttons besides the triggers doesn't seem to work.
Response from https://www.asus.comBy Customer Service, July 19, 2024
Dear Viree,
Thank you for taking the time to write this review. We are deeply sorry to know that you have had an issue with your device, this is definitely not the type of experience that we want any of our customers to have.
ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. If you would allow, please provide us a detailed description of the issues you're experiencing so we can collaborate towards a resolution. If you have any general or technical questions, please email me at customerloyalty@asus.com and we'll do our best to resolve your case.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty - US Support
Thank you for taking the time to write this review. We are deeply sorry to know that you have had an issue with your device, this is definitely not the type of experience that we want any of our customers to have.
ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. If you would allow, please provide us a detailed description of the issues you're experiencing so we can collaborate towards a resolution. If you have any general or technical questions, please email me at customerloyalty@asus.com and we'll do our best to resolve your case.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty - US Support
Written by a customer while visiting https://www.asus.com
Posted by: Bryannotthatone
Frequency of use:Daily
Verified Purchase:Yes
I love it, I stream Steam. Works very well, I do wish I could program one of the back buttons to a "View" or "Menu" button like on the Xbox Controller.
Written by a customer while visiting https://www.asus.com
Customer Rating
5
Amazing controller. Build quality, buttons all gr8
on March 26, 2025
Posted by: SteohenJZ
Frequency of use:Daily
Verified Purchase:Yes
Amazing controller. Wish it worked with cod mobile
Written by a customer while visiting https://www.asus.com
Posted by: JhonT
Verified Purchase:Yes
Es un excelente dispositivo portales, has ahora va muy bien 👍
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Wish it worked with an iPhone 16 pro max so I can just
Written by a customer while visiting https://www.asus.com
Posted by: Ughvu
Verified Purchase:Yes
The control settings I can't even login to set up the control settings.
Or there is no QR code to use when it shows to use a QR code. Absolutely 0 ratings for this device
Or there is no QR code to use when it shows to use a QR code. Absolutely 0 ratings for this device
Response from https://www.asus.comBy CLM, December 9, 2025
Dear Ughvu,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing issues setting up this controller. This controller's settings are managed through the Armoury Crate mobile application on your smartphone. The login issue you are experiencing might be related to a problem with the application itself or your ASUS account. Additionally, ensure your Android phone has access to a stable internet connection to successfully login.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing issues setting up this controller. This controller's settings are managed through the Armoury Crate mobile application on your smartphone. The login issue you are experiencing might be related to a problem with the application itself or your ASUS account. Additionally, ensure your Android phone has access to a stable internet connection to successfully login.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com