Customer reviews from Western Digital
SanDisk - WD Black SN770M WDBDNH5000ABK-WRSN 500 GB Solid State Drive - M.2 2230 Internal - PCI Express NVMe (PCI Express NVMe 4.0
Average customer rating
4.5
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
3
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
0
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for SanDisk - WD Black SN770M WDBDNH5000ABK-WRSN 500 GB Solid State Drive - M.2 2230 Internal - PCI Express NVMe (PCI Express NVMe 4.0
Customer Rating
5
Endless reboots until I updated the firmware
on June 25, 2024
Posted by: cptmcnair
I replaced the 256GB SSD in a Surface Pro 7+. I tried loading an image from the Surface Pro support page and I tried loading Windows 10 & 11 from just the Microsoft site that were not specific to the Surface Pro. I kept having random reboots. It would stay on 25 minutes then reboot then reboot again after it restarted. I finally remembered to check this site for firmware/drivers. Once I installed the firmware update, NO MORE REBOOTS. I hope this helps someone else remember firmware updates
Written by a customer while visiting Western Digital
Customer Rating
5
Don't turn it off.
on April 9, 2024
Posted by: UncleBud
Used this to expand my memory in a surface pro 8. Unstable at first. Clock_Stop_WatchDog errors. Reboots, etc... Windows has a power saving feature that turns off the drive when not in use. This drive when used with windows 11 doesn't like that. Make sure power management doesn't turn the drive off.
Doing great now.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
5
Easy installation in my system
on October 28, 2023
Posted by: Josh22
Works great, my system works a lot better with this tiny drive in it. All applications are faster and I loved it.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
3
All SSD have bugs. Here is the bug I experienced
on March 13, 2024
Posted by: steamdeckuser
I am not sure how to rate SSD in general. I have one only one event where I needed for force shutdown my steam deck in the last 5 months. I brought this SSD because WD marketing material advertised great compatibility between this SSD and the Steam deck.
[78822.342590] pcieport 0000:00:01.2: AER: Multiple Corrected error message received from 0000:01:00.0
[78822.342615] nvme 0000:01:00.0: PCIe Bus Error: severity=Corrected, type=Data Link Layer, (Receiver ID)
[78822.342622] nvme 0000:01:00.0: device [15b7:5042] error status/mask=00000040/0000e000
[78822.342629] nvme 0000:01:00.0: [ 6] BadTLP
[78883.974075] pcieport 0000:00:01.2: AER: Corrected error message received from 0000:01:00.0
[78883.974099] nvme 0000:01:00.0: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID)
[78883.974105] nvme 0000:01:00.0: device [15b7:5042] error status/mask=00000001/0000e000
[78883.974112] nvme 0000:01:00.0: [ 0] RxErr
[78822.342615] nvme 0000:01:00.0: PCIe Bus Error: severity=Corrected, type=Data Link Layer, (Receiver ID)
[78822.342622] nvme 0000:01:00.0: device [15b7:5042] error status/mask=00000040/0000e000
[78822.342629] nvme 0000:01:00.0: [ 6] BadTLP
[78883.974075] pcieport 0000:00:01.2: AER: Corrected error message received from 0000:01:00.0
[78883.974099] nvme 0000:01:00.0: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID)
[78883.974105] nvme 0000:01:00.0: device [15b7:5042] error status/mask=00000001/0000e000
[78883.974112] nvme 0000:01:00.0: [ 0] RxErr
This quirk did not work around the issue.
NVME_QUIRK_NO_DEEPEST_PS - nvme_core.default_ps_max_latency_us=0
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, March 15, 2024
Hello,
We are sorry to hear about your user experience with WD_Black SN770M NVMe Internal SSD and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD_Black SN770M NVMe Internal SSD and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital