Customer reviews from Western Digital
SANDISK - WD My Passport WDBAGF0020BGD-WESN 2 TB Portable Solid State Drive - External - Desktop PC Device Supported - USB - Gold
Average customer rating
3.8
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
3
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
1
Customer Reviews for SANDISK - WD My Passport WDBAGF0020BGD-WESN 2 TB Portable Solid State Drive - External - Desktop PC Device Supported - USB - Gold
Posted by: WD 2TB Passport Buyer
Verified Purchase:Yes
The WD software did not install. I went to the WD website and downloaded the software, but it still did not install, so I am not able to use any of the utilities (scheduled backup, etc). I was able to copy paste the files from my other device to the WD Passport device. The WD passport looks nice.
Written by a customer while visiting Western Digital
Customer Rating
1
Very fast, But has issues
on August 4, 2022
Posted by: bigdog
Bought WD 2TB My Passport to use as storage for my photography files on my new MacBook pro 2019 running OS12.4 Monterey.
First, This drive seems to be not fully compatible with the smart drive utilities. After using the drive for less than a yr. It started showing a failure on the WD app drive tests. Yet passed on Apples disk utilities. Did an RMA and WD sent me a new drive. Which failed the WD quick drive test. And again, The Apple disk utilities shows as passed. Did a reformat from the one it shipped with to APFS. Drive still shows as failed on WD utility but passes in Apple disk utilities. The SSD drive seems to be accepting data from my other WD drive.
So I'm sat here scratching my head as to what is going on. WD own smart utilities won't fully work on this drive and shows it as failing a quick drive test. Apple utilities shows the drive as fine. Drive is accepting data from another WD drive via a third party backup/copy app. Bottom line. This drive while fast and compact. Can't be trusted and isn't even compatible with it's manufacturers own utilities program.
First, This drive seems to be not fully compatible with the smart drive utilities. After using the drive for less than a yr. It started showing a failure on the WD app drive tests. Yet passed on Apples disk utilities. Did an RMA and WD sent me a new drive. Which failed the WD quick drive test. And again, The Apple disk utilities shows as passed. Did a reformat from the one it shipped with to APFS. Drive still shows as failed on WD utility but passes in Apple disk utilities. The SSD drive seems to be accepting data from my other WD drive.
So I'm sat here scratching my head as to what is going on. WD own smart utilities won't fully work on this drive and shows it as failing a quick drive test. Apple utilities shows the drive as fine. Drive is accepting data from another WD drive via a third party backup/copy app. Bottom line. This drive while fast and compact. Can't be trusted and isn't even compatible with it's manufacturers own utilities program.
Response from Western DigitalBy SM OLS, August 5, 2022
Hello,
We're sorry to hear about your user experience with WD My Passport Solid State Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Passport Solid State Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Cfed
Verified Purchase:Yes
Compact and fast SSD. Very convenient for traveling.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
Works as advertised. Great solid state answer to my backup woes. Good value for its size.
Written by a customer while visiting Western Digital
Posted by: JoJo
Verified Purchase:Yes
It's a nice little size. Looks durable. I had trouble installing WD Discovery software that came with it. Highest transfer speed I got was about 400-500 mbps. Other times I was getting about 32 mbps, but maybe other reasons made that happen. The cord is really short, but it works.
Response from Western DigitalBy SM OLS, January 10, 2023
Hello,
We are sorry to hear about your user experience with WD My Passport SSD and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Passport SSD and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Nathan b
Verified Purchase:Yes
It was nice to get a storage device where it is not preloaded with so much space not being able to use.
Written by a customer while visiting Western Digital