it was dead on arrival and i didnt figure that out for 9 hours.
Response from https://www.asus.comBy Chantae, CLM, January 1, 2026
Dear Gorgonzola,
Thank you for sharing your experience with the ASUS TUF GAMING A520M-PLUS WIFI motherboard. We sincerely apologize for the inconvenience caused by the unit arriving non-functional and the time you spent troubleshooting. As the product was received dead on arrival, we recommend contacting the retailer directly to arrange an exchange or return under their policy.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2411005391-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com