Customer reviews from https://www.asus.com
ASUS - RT-AX55 AX1800 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.4
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
73
4 Stars
14
3 Stars
8
2 Stars
4
1 Star
6
88%of customers recommend this product.
(
61 out of
69)
Customer Reviews for ASUS - RT-AX55 AX1800 Dual-Band Wi-Fi 6 Router - Black
Posted by: German guy
Frequency of use:Daily
Verified Purchase:Yes
Great router, however the wireless signal is not strong enough to get the same speed in an adjacent room compared to an Ethernet connection. It drops by 90%.
However, it is better than the Spectrum wireless router, which I gave back to Spectrum.
However, it is better than the Spectrum wireless router, which I gave back to Spectrum.
Written by a customer while visiting https://www.asus.com
Posted by: SCOTT WICK
Frequency of use:Daily
Verified Purchase:Yes
It seems to do what it’s made for just wish it had a longer electric plug because where I had my other this one the lead wire is too short
Response from https://www.asus.comBy CLM, August 28, 2024
Dear Scott Wick,
We are glad that the router works as expected.
Regarding your concern on the length of the power cable, you can always purchase an extension power cord to prolong its reach. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We are glad that the router works as expected.
Regarding your concern on the length of the power cable, you can always purchase an extension power cord to prolong its reach. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Dick D.
Frequency of use:Daily
Verified Purchase:Yes
Have had a RT-AX55 for several months now. Except for a glitch on their end, the product has performed well. (They took care of the glitch.)
Written by a customer while visiting https://www.asus.com
Posted by: Vito J Congine Jr.
Frequency of use:Daily
Verified Purchase:Yes
Would not automatically or manually set-up. The unit would not recogize or could not be recognized by wi-fi devices. Attempted to contact their so-called 24-7 assistance but the line claimed it was temporarily under construction. The unit looks nice is about all I can claim is nice.
Response from https://www.asus.comBy CLM, January 13, 2025
Dear Vito J Congine Jr.,
Thank you for reaching out.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing connection problems. To resolve, please verify if the router’s settings matches with your ISP’s modem credentials, verify if the PC or device connecting to the router is working properly and within range to the router. The router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI6, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Additionally, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/all-series/rt-ax55/helpdesk_bios?model2Name=RT-AX55 .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
Thank you for reaching out.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing connection problems. To resolve, please verify if the router’s settings matches with your ISP’s modem credentials, verify if the PC or device connecting to the router is working properly and within range to the router. The router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI6, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Additionally, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/all-series/rt-ax55/helpdesk_bios?model2Name=RT-AX55 .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Michigan Man
Frequency of use:Daily
Verified Purchase:Yes
The router performs well. It gives my in-home wifi network the same coverage and speed no matter what level you are on in my two-story home (2700 sq ft). Great value for price point. Easy to setup and sync with your modem and internet. The graphics and data provided through app are exceptional.
Written by a customer while visiting https://www.asus.com
Posted by: IT_Baba
Frequency of use:Daily
Verified Purchase:Yes
Worked like a charm the first time I used it. No dropped connections like before.
Written by a customer while visiting https://www.asus.com
Posted by: Dog01B
Frequency of use:Daily
Verified Purchase:Yes
I had always used another manufacture's router. I was a bit Leary on getting another brand. I purchased the Asus RT-AX55 now going on two years. It was easy to configure, and it is working wonderfully. It has notified me when a firmware update is available. It also has an application for your phone, which has come in handy. I know there are others now that are cheaper that offer WiFi6 also, but will they last. Going with a name brand on some networking items is just a no brainer for reliability.
Written by a customer while visiting https://www.asus.com
Posted by: Bami
Frequency of use:Daily
Verified Purchase:Yes
When my Nighthawk was at its end of service, I opted for RT-AX55. Easy to install and its been perfect so far.
Written by a customer while visiting https://www.asus.com