Customer reviews from https://www.asus.com
ASUS - RT-AX55 AX1800 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.4
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
73
4 Stars
14
3 Stars
8
2 Stars
4
1 Star
6
88%of customers recommend this product.
(
61 out of
69)
Customer Reviews for ASUS - RT-AX55 AX1800 Dual-Band Wi-Fi 6 Router - Black
Posted by: Jackie2846
Verified Purchase:Yes
Unable to use with digital mixer. We need to be able to use it without connecting to the internet. Every time we try we get a pop up telling us we have to plug in the ethernet port for the internet. When we try to enter the ip address of the mixer we are told we must connect to the internet. This router is a huge disappointment.
Response from https://www.asus.comBy CLM, November 6, 2024
Dear Jackie2846,
We do understand the inconvenience this may have caused if you are experiencing connection problem.
To be able to setup the router for local area network only, without internet, please access the router's setting page, navigate to the "Operation Mode" setion, and select "Access Point(AP)" mode, this will disable the router's WAN functionality and allow devices to connect withon your local network. Additionally, you will need to configure the desired SSID and password for your local WIFI network. For helpful tips setting up the router, please visit: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://dlcdnets.asus.com/pub/ASUS/wireless/RT-AX55/E21014_RT-AX55_UM_V2_WEB_.pdf. You may need to contact the digital mixer technical support for expert advice.
Should you need further assistance with the router, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand the inconvenience this may have caused if you are experiencing connection problem.
To be able to setup the router for local area network only, without internet, please access the router's setting page, navigate to the "Operation Mode" setion, and select "Access Point(AP)" mode, this will disable the router's WAN functionality and allow devices to connect withon your local network. Additionally, you will need to configure the desired SSID and password for your local WIFI network. For helpful tips setting up the router, please visit: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://dlcdnets.asus.com/pub/ASUS/wireless/RT-AX55/E21014_RT-AX55_UM_V2_WEB_.pdf. You may need to contact the digital mixer technical support for expert advice.
Should you need further assistance with the router, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Poincy
Frequency of use:Daily
Verified Purchase:Yes
Good router for the money. Good signal strength and a great replacement for the older router that was in use before. Far superior signal strength and overall speed.
Written by a customer while visiting https://www.asus.com
Posted by: Jordan M. M
Frequency of use:Daily
Verified Purchase:Yes
Incredible router with built in VPN to compliment. Very cost effective will definitely stick with ASUS.
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Since having this installed by my local provider it continues to buffer when trying to watch television that is 10 feet away.
Response from https://www.asus.comBy CLM, October 10, 2024
Dear Valued Customer,
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem.
To resolve the unstable connection, please verify the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. Check your ISP information and ensure that your WAN settings in the router's setup page are correct. Try resetting the mesh router and reconfigure the devices. Also we recommend updating the Mesh router firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/all-series/rt-ax55/helpdesk_bios?model2Name=RT-AX55.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem.
To resolve the unstable connection, please verify the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. Check your ISP information and ensure that your WAN settings in the router's setup page are correct. Try resetting the mesh router and reconfigure the devices. Also we recommend updating the Mesh router firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/all-series/rt-ax55/helpdesk_bios?model2Name=RT-AX55.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Qt45
Frequency of use:Daily
Verified Purchase:Yes
Simple and easy set up and I love the app interface.
Written by a customer while visiting https://www.asus.com
Posted by: Eddy_G
Frequency of use:Daily
Verified Purchase:Yes
Great WiFi coverage, but as a replacement for an older ASUS router, I lost capability too. I maintained a shared storage using the dual USB ports on my previous RT-AC68 router, but those ports are not present on the RT-AX55. Other than that the porting was a breeze.
Written by a customer while visiting https://www.asus.com
Posted by: Gmjh
Frequency of use:Daily
Verified Purchase:Yes
Very good, very reliable, and easy to interact with. It's just a pity they didn't include traffic analyzer as an option.
Written by a customer while visiting https://www.asus.com
Posted by: BigDan
Frequency of use:Daily
Verified Purchase:Yes
Nice router, but horrible tech info, no manual for advanced features.
Response from https://www.asus.comBy CLM, September 10, 2024
Dear BigDan,
We certainly understand your disappointment and the inconvenience this may have caused.
If you need help on how to configure the router for optimum settings, please check the digital manual posted at: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://dlcdnets.asus.com/pub/ASUS/wireless/RT-AX55/E21014_RT-AX55_UM_V2_WEB_.pdf.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment and the inconvenience this may have caused.
If you need help on how to configure the router for optimum settings, please check the digital manual posted at: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://dlcdnets.asus.com/pub/ASUS/wireless/RT-AX55/E21014_RT-AX55_UM_V2_WEB_.pdf.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com