Customer reviews from https://www.asus.com
ASUS - Vivobook 18" WUXGA 144Hz IPS Copilot+ AMD Ryzen 7 260 AI Laptop 32GB RAM 1TB SSD - Quiet Blue
Average customer rating
4.2
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
6
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
1
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for ASUS - Vivobook 18" WUXGA 144Hz IPS Copilot+ AMD Ryzen 7 260 AI Laptop 32GB RAM 1TB SSD - Quiet Blue
Posted by: Thori
Frequency of use:Daily
Verified Purchase:Yes
This fits my needs perfectly. I was looking for a large screen because I was having a hard time reading the small letters on my old laptop. The speed, screen refresh rate, and text clarity are much faster and clearer, making it much easier for me to use.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Borinxena68
Frequency of use:Daily
Verified Purchase:Yes
I like the item. Setting it up was time consuming. The item was listed as blue but it looks black.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Chris Scroggins.
Frequency of use:Daily
Verified Purchase:Yes
Once I log in with facial recognition it says verified. But then screen goes blank and I have to press power button and reverify like 20 times. Screen works and logs in.
No, I would not recommend this to a friend.
Response from https://www.asus.comBy CLM, July 20, 2026
Dear Chris Scroggins,
Thank you for your comment.
We do understand the inconvenience this may have caused if you are experiencing issues with the laptop's facial recognition. To resolve this, ensure Windows, chipset, camera and graphics drivers are up to date. Updates for the laptop are posted at: https://www.asus.com/us/laptops/for-home/vivobook/asus-vivobook-18-m1807/helpdesk_download?model2Name=M1807HA .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand the inconvenience this may have caused if you are experiencing issues with the laptop's facial recognition. To resolve this, ensure Windows, chipset, camera and graphics drivers are up to date. Updates for the laptop are posted at: https://www.asus.com/us/laptops/for-home/vivobook/asus-vivobook-18-m1807/helpdesk_download?model2Name=M1807HA .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: PeterP
Frequency of use:Daily
Verified Purchase:Yes
Awesome laptop. Fast, feature packed, great deal.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: GLMI
Frequency of use:Daily
Verified Purchase:Yes
So far, no issue, learning how to bridge it with our other equipment. It is light weight and easy to work on to do our ministry projects. Overall, we are satisfied with the purchase.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: GarH
Verified Purchase:Yes
This is my first Asus. I like the screen size of 18 inches. Screen quality is great and the computer runs very smoothly.
Written by a customer while visiting https://www.asus.com
Posted by: Charles lingo
Verified Purchase:Yes
Lots of storage but is slow a downloading and freezing when uploading idems to email
Response from https://www.asus.comBy CLM, April 13, 2026
Dear Charles Lingo,
Thank you for your feedback.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing speed or performance issue while downloading or uploading files. To resolve this, check if Windows, drivers and BIOS are up to date. Updates for the laptop are posted at: https://www.asus.com/laptops/for-home/vivobook/asus-vivobook-18-m1807/helpdesk_download?model2Name=M1807HA. Additionally, while accessing web applications, ensure the laptop has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the unit always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your feedback.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing speed or performance issue while downloading or uploading files. To resolve this, check if Windows, drivers and BIOS are up to date. Updates for the laptop are posted at: https://www.asus.com/laptops/for-home/vivobook/asus-vivobook-18-m1807/helpdesk_download?model2Name=M1807HA. Additionally, while accessing web applications, ensure the laptop has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the unit always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: 13ike
Verified Purchase:Yes
I would like to find a manual to help me fully enjoy my wonderful computer.
Written by a customer while visiting https://www.asus.com