Customer reviews from lenovo.com
Lenovo - Refurbished Excellent - ThinkPad P1 Gen 6 21FV001BUS 16" Mobile Workstation - WQXGA - 165 Hz - Intel Core i7 13th Gen i7-13700H - 32 GB - Black
Average customer rating
3.8
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
22
4 Stars
5
3 Stars
2
2 Stars
4
1 Star
6
73%of customers recommend this product.
(
19 out of
26)
Customer Reviews for Lenovo - Refurbished Excellent - ThinkPad P1 Gen 6 21FV001BUS 16" Mobile Workstation - WQXGA - 165 Hz - Intel Core i7 13th Gen i7-13700H - 32 GB - Black
Customer Rating
1
Blue screen & dead after 4 hours
on November 6, 2023
Posted by: MDED
Arrived Friday during lunch, did the initial setup (language, keyboard, Windows login) and 4 hours later got a bluescreen. After this bluescreen, the laptop failed to post. ESC, F1, F4 keep blinking, and the fans are spinning but thats all it does.
Called support for 20 minutes and reset the device several times. Conclusion: hardware failure.
Lenovo premier support so far is 5stars, and they will normally send someone to my location to repair the device. But the device itself only deserves a 1 star rating. Reading the other reviews, I am not the first one to receive faulty hardware, makes me wonder about the quality control that happens in the factory...
I have the i9, 96GB, 4090 build, which seems to be common denominator for these bluescreen + harware failure reviews.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, November 6, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1
Broke-down within 2 hours of us.. no joke.
on September 5, 2023
Posted by: B in SAT
from San Antonio, TX
[This review was collected as part of a promotion.] Unbelievable. I purchased P1 Gen 6 with i9 processor, RTX 4090, and 96GB RAM. I placed my order on Aug. 16th and got the laptop on Sept. 5th... and get this: it broke-down after only 2 hrs. of use. Shortly after I installed and configured my SW, it heated up and suddenly shutdown. It won't reboot. (Got the Esc. F1 F4 blinking keys indicating HW failure.) I was livid. I spend well over $4000 on a fully loaded mobile workstation, only for it to break almost immediately.
I have been a Lenovo customer for a while. This is not my first P1; I also used P14s. I had trouble before, but nothing EVER remotely like this.
While Premier Onsite Support will take care of it, I would like to escalate this issue to Case Support in the U.S. No one should spend thousands of dollars only to receive a defective product!!
Response from lenovo.comBy Poornima _Lenovo, Customer Service, September 8, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
2
help me resolve this issue!
on September 13, 2023
Posted by: jtk29
This is an update to the review I left earlier (see above "frustrating disappointment"). With no help from technical support (please also note the automated text response to my previous review asking me to contect tech support when I explicitly wrote that I'd already done that), I've deduced that this is most likely an issue of electromagnetic interference (EMI) that happens in certain physical locations when the internal display is running at 165 Hz. I'm not sure if the best solution is to have their onsite support come out and replace the display, or if I should just send the machine back within the 30-day period.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, September 13, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
To better accommodate your needs, please visit our website at https://www.lenovo.com/us/en/pc and contact our sales team for further assistance at 1-855-253-6686
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
To better accommodate your needs, please visit our website at https://www.lenovo.com/us/en/pc and contact our sales team for further assistance at 1-855-253-6686
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1
My P1 13900h, 96gb RAM, 4090 died after 6 weeks
on November 7, 2023
Posted by: Robbie p1g6
from Los Angeles
[This review was collected as part of a promotion.] My P1 Gen 6 laptop worked fine for 6 weeks then after leaving running overnight (on a Thermaltake laptop cooler stand) it was running but unresponsive the next morning. Held down power button for 20 secs to shutdown and do a cold reboot but since then when attempting to power it on the Esc, F1, and F4 lights blink in sequence.
I troubleshooted the issue on phone with Lenovo support and they said they would need to replace the entire motherboard. While the Lenovo Standard and Premiere Support folks are great and apologetic I still have a dead laptop over 3 weeks later as they're still supposedly waiting on parts and cannot give me a rough date when they will have it in stock. So take the whole next-day on-site warranty and priority parts for Premiere with a grain of salt as they obviously do not bother to stock adequate replacement parts in the US for a seemingly known hardware issue for this P1 Gen 6, 13900h, 96gb ram, 4090 configuration which from the comments seems to dying left and right.
Side note: I read online these Esc, F1, F4 blinking lights may mean that its attempting to do memory training in some cases but I left it running like this for days multiple times and the issue did not resolve itself, including removing each one of the 48b sticks of RAM at a time which did not help at all.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, November 8, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. The product you have selected is in high demand hence we are running out of stock. However, once we have the parts in stock will ensure that it will be shipped as early as possible.
Thank you for your patience.
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. The product you have selected is in high demand hence we are running out of stock. However, once we have the parts in stock will ensure that it will be shipped as early as possible.
Thank you for your patience.
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: DKPA
from Pa
Verified Purchase:Yes
Unfortunately i had s very poor experience with the workstation I purchassed for my daughter, she is an atchitecture student. She had issues with her Adobe suit apps, Rhino 7 software, and general performance issues and errors whole doing simple things normally not requiring a workstation. Power charging issues were the last straw before we srnt it back. We'll stick with our normal HP purchases moving forward, the lowere Lenovo prices were apparently for a reason.
No, I would not recommend this to a friend.
Written by a customer while visiting lenovo.com
Posted by: Windowshadestechnology
from Ct
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great looking laptop, the screen resolution is outstanding the only drawback is the missing network connection otherwise a great product for the price
Written by a customer while visiting lenovo.com
Posted by: James van Beek
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice look and feel. Seems responsive so far. Always liked the thinkpad series.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Hermes T
Verified Purchase:Yes
[This review was collected as part of a promotion.] The P16 was exceptional for 30 days except for its fatal flaw, the Intel AX211 wireless adapter. Avoid this adapter at all costs, it is soldered to the motherboard. Internet connectivity was kaput a mere 25 feet away from a router, packet loss began immediately and internet connectivity dropped. Opened a support ticket and they had me remove the driver and reinstall to no avail. They offered to swap the board. Returned for a refund.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, February 6, 2025
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. We understand your frustration and what you might have experienced. Thank you for bringing this to our attention.
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com