Customer reviews from narwal.com
Narwal - Freo Z Ultra Robot Vacuum - Gray
Average customer rating
4.5
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
45
4 Stars
12
3 Stars
4
2 Stars
3
1 Star
0
93%of customers recommend this product.
(
50 out of
54)
Customer Reviews for Narwal - Freo Z Ultra Robot Vacuum - Gray
Posted by: Ashley
from Huntsville, Alabama
Gender:Female
Verified Purchase:Yes
Living in a two bedroom, two bathroom apartment this thing is a life saver. It cleans better than i do on my good days. I honestly need to figure out how often I should run it because it picks up things really well. I do like how it charges itself and returns back to the dock when it gets low battery. I had it alternating rooms and days per week but I feel it's unnecessary at this point, maybe to every two weeks. It does clean the pads but I still just change them out with the replacements and toss those in the laundry. It's meticulous and efficient I highly recommend.
I would recommend this to a friend!
Written by a customer while visiting narwal.com
Posted by: Proud Owner
from Mattoon, IL
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
Absolutely amazing!! Love this and it helps out so much with my daily chores.
I would recommend this to a friend!
Written by a customer while visiting narwal.com
Posted by: PC
from michigan
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
love the quietness and the ability to mop and vacuum, I only wish the instructions and mapping were a little easier to figure out the only instructions you get is the initial start up. You have to look everything else up online. I have had to reap a couple times and still not sure if this is the best accurate way of cleaning my floors
I would recommend this to a friend!
Written by a customer while visiting narwal.com
Posted by: Sandi
from St. Cloud MN
Gender:Female
Verified Purchase:Yes
I am so impressed with this technology! My floors are cleaner than ever. Narwal sets up each room; you can name/label them so cleaning occurs more often in high traffic/use areas. The machine is so methodical and does NOT miss anything.
I would recommend this to a friend!
Written by a customer while visiting narwal.com
Customer Rating
4
on May 18, 2025
Posted by: Paco88
from Minnesota
Frequency of use:Daily
Gender:Male
Bought it 6 months ago. Only thing is I have a big house and 4 dogs the self emptying don't empty enough while cleaning. We tried the smart setting it wood never empty. It wood get so full it wood have clumps of hair come out of the bottom. So we put it on the setting empty before each use. So when we have it clean we can only select couple rooms at a time so the dust bin don't get to full.
I would recommend this to a friend!
Written by a customer while visiting narwal.com
Posted by: Jessica
from Austin, TX
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
It has been amazing having the Narwal in our home. I feel like I have more of my life back to do other things. No matter if it’s other chores that need to done or fun activities. It really does a great job of cleaning our hardwood and tile floor. We are a household of 4 and after having my baby it makes me feel good about her crawling around in the floor. Knowing it’s not nearly as dirty as it used to be. There are so many amazing features of the Narwal. Being able to program its use is the best feature. If you have children, I totally recommend this product.
I would recommend this to a friend!
Written by a customer while visiting narwal.com
Customer Rating
5
Bought it after California Wildfires
on May 4, 2025
Posted by: cleanincali
I bought this after the California wildfires and I absolutely love it. I run it every day to keep the soot / toxins from re-entering the house. It keeps the house so clean - it’s amazing. It also doesn’t get stuck like an older robot vacuum I had.
Written by a customer while visiting narwal.com
Customer Rating
3
Only good at mopping/doesnt like carpets or rugs
on April 17, 2025
Posted by: Rm
from The us
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
Overall it is ok. The best part about it is that I can send it to wash a floor and it does most of the work. Otherwise it’s ok. It doesn’t like carpet or rugs at all. It doesn’t keep the customizations that i put on them and will negate those requests when i send it out to vacuum. It also now is constantly overheating even after changing all of the filters and wiping down the sensors. I can only send it out for a few rooms at a time before it starts to overheat. I have changed to settings multiple times to see if it helps but it doesn’t. I have also reset ut and made sure the software is up to date and that doesn’t help. I got this robot to minimize the amount of work I do mopping and vacuuming the floor but the only good thing it does is mop. I am now thinking of only using this one to mop and go back to my old iRobot to do the vacuuming. It’s sad that I spent so much money on a great mop and ok vacuum.
No, I would not recommend this to a friend.
Written by a customer while visiting narwal.com