Customer reviews from narwal.com
Narwal - Freo Z Ultra Robot Vacuum - Gray
Average customer rating
4.5
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
45
4 Stars
12
3 Stars
4
2 Stars
3
1 Star
0
93%of customers recommend this product.
(
50 out of
54)
Customer Reviews for Narwal - Freo Z Ultra Robot Vacuum - Gray
Customer Rating
5
Love the features!
on January 7, 2026
Posted by: Moon76
from Santa Barbara California
Gender:Female
I have been really enjoying my Narwal robot vacuum. It does a great job especially mopping the tile floor….much better than I would. It’s very entertaining to watch too! 😆…..my cats are fascinated!
I would recommend this to a friend!
Written by a customer while visiting narwal.com
Customer Rating
3
It works great if only you can figure out the app
on January 7, 2026
Posted by: lareins
App needs a lot of work and it needs to be simplified. It takes a rocket scientist to figure it all out.
Written by a customer while visiting narwal.com
Customer Rating
5
Love this vacuum.
on December 7, 2025
Posted by: isak
This is my first robot vacuum cleaner and I love it! According to the Narwal app, I have been using the Freo Z Ultra for 56 days. So far, so good. I am loving the help with keeping up with the floors -- I have several cats and dogs, so my floors are an issue for me. The vacuum seems pretty intuitive and I am still learning new things. It's also easy to maintain -- I like that. It's quite quiet and none of my cats and dogs are bothered by it.
What would I like to see improved?
1. I would like to add a new room or two without having to remap the whole house -- even though remapping my house doesn't take very long.
2. I would also like the type on the app to either be larger or darker. Other than the headlines (which are larger and black), the other text is both very small and very light grey. I'm betting the contrast would not pass the Web Content Accessibility Guidelines (WCAG).
1. I would like to add a new room or two without having to remap the whole house -- even though remapping my house doesn't take very long.
2. I would also like the type on the app to either be larger or darker. Other than the headlines (which are larger and black), the other text is both very small and very light grey. I'm betting the contrast would not pass the Web Content Accessibility Guidelines (WCAG).
Written by a customer while visiting narwal.com
Customer Rating
5
Great purchase
on November 16, 2025
Posted by: MarineMom
from Cape Coral Florida
Gender:Female
I have had this for several months and got the automatic water exchange after a few months as well. I absolutely love it. I mean, it could improve in my areas but for the most part, I absolutely love it! The water exchange has made it pretty much self sufficient besides maintenance cleaning every few weeks.
I would recommend this to a friend!
Written by a customer while visiting narwal.com
Customer Rating
4
Pretty satisfied
on November 15, 2025
Posted by: Gsvette
from Spokane, WA
Frequency of use:Daily
Gender:Male
Been very satisfied thus far-only nit is there doesn’t seem to be a way to remap an individual room or to have the robot to automatically recognize that the room has changed and adjust to the new configuration
I would recommend this to a friend!
Written by a customer while visiting narwal.com
Customer Rating
5
on November 12, 2025
Posted by: Nana24
Very satisfied with my purchase. My floors actually get cleaned more often.
Written by a customer while visiting narwal.com
Customer Rating
5
Narwal Freo Z Ultra is the BEST on the market!
on November 11, 2025
Posted by: Happy Customer
from Crockett, TX
Gender:Female
Verified Purchase:Yes
The Narwal Freo Z Ultra Robot Vacuum & Mop is the BEST on the market. I have had the iRobot that is suppose to do the same but Narwal blows it out of the water, so to speak. I love my new machine and it works so well...it sees all and does the best job ever on vacuuming and mopping. It gets my floors cleaner than I even imagined. I highly recommend this company and this product to everyone. You won't regret making this investment. Happy customer 11/11/2025 from Crockett, TX.
I would recommend this to a friend!
Written by a customer while visiting narwal.com
Customer Rating
5
I'd buy it again
on November 8, 2025
Posted by: gombo341
from Montana
Gender:Male
We had a few robots before, from other manufacturers. This is the first one that works. It maps out the work in a systematic way and goes about it in a predictable manner, without missing spots. The app is great, easy to use to operate the robot, customize the map, view the progress of a task.
I would recommend this to a friend!
Written by a customer while visiting narwal.com