Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.7
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
287
4 Stars
36
3 Stars
12
2 Stars
6
1 Star
4
89%of customers recommend this product.
(
93 out of
104)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Customer Rating
5
Love my computer
on August 22, 2026
Posted by: KlhoePooh
[This review was collected as part of a promotion.] So happy that I chose this laptop. The best laptop I have ever purchased thus far. The features and everything about is great and I love the fact that I can turn it into a tablet and it came with a pen. Yessssss, thank you Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it! Samsung all the way!
on August 22, 2026
Posted by: SuperSings4U
[This review was collected as part of a promotion.] I chose Samsung because I trust that they will always give me what I need when it comes to devices and perks.
I work from home and this laptop allows me to do so without fail! It's also used for streaming movies, music and so much more!!
I will always choose a Samsung over every other brand!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great, love it!
on August 17, 2026
Posted by: XTrack
[This review was collected as part of a promotion.] I chose this system because of it's configuration which have capabilities to handle multiple tasks at a time. I love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the screen size and volume controls
on August 17, 2026
Posted by: Summerbeze
[This review was collected as part of a promotion.] This was a need buy for my studies, I choose to do this review because everyone should really look into using this it works like a dream.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Book5 Pro 360
on August 17, 2026
Posted by: Smite2Enjoyer
[This review was collected as part of a promotion.] This is my first Galaxy Book that I have purchased. I chose this version since it syncs well with my other Samsung devices the way I need it to. Having a laptop with proper connection to my phone works wonders.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Screen cracked by itself under normal usage
on August 17, 2026
Posted by: Boysa22
Weight is well, very light to use. Functionality is also good. However after six months my screen cracked, just as the laptop was sitting on my desk and I was watching a movie. I checked on the internet and it turned out this is epidemic with this model. So if you need a laptop with a full working screen, do not buy this.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, August 17, 2026
Salutations Boysa22,
Thank you for taking the time to reach out and share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro 360. We value your sentiments as we continue to improve our product line to align with the needs of our customers. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices (Phones, Tablets, Watches, Buds, Rings & PCs). Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Please feel free to check out the resources shared below and contact Samsung Support afterward if you would like further assistance. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thank you for taking the time to reach out and share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro 360. We value your sentiments as we continue to improve our product line to align with the needs of our customers. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices (Phones, Tablets, Watches, Buds, Rings & PCs). Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Please feel free to check out the resources shared below and contact Samsung Support afterward if you would like further assistance. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Customer Rating
5
Best I've ever had!!!
on August 17, 2026
Posted by: Toya
The best laptop. I've had this laptop for a year now and haven't had any issues.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Laptop for Work and Everyday Use
on August 10, 2026
Posted by: GalaxyGuy
[This review was collected as part of a promotion.] I chose the Galaxy Book5 Pro 360 because I wanted a powerful and versatile laptop that could handle work, studying and everyday use while fitting naturally into the Galaxy ecosystem.
The display is excellent, and I really enjoy having the flexibility of the 360-degree design and touchscreen. Performance has been fast and smooth for multitasking, browsing, documents and the different applications I use throughout the day.
I also appreciate how thin and premium the laptop feels considering the screen size and functionality. One of the biggest advantages for me is how well it works alongside my other Galaxy devices. Having my phone, earbuds, watch and laptop within the same ecosystem makes moving between devices much more convenient.
Overall, the Galaxy Book5 Pro 360 has been an excellent laptop for both productivity and entertainment. It gives me the performance and flexibility I need, and I am very happy that I chose it.
Value
5
Written by a customer while visiting Samsung US