Customer reviews from Samsung US
Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(810 Reviews)
Rating breakdown 810 reviews
5 Stars
653
4 Stars
97
3 Stars
29
2 Stars
16
1 Star
15
86%of customers recommend this product.
(
93 out of
108)
Customer Reviews for Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
1
Connection issues
on December 5, 2025
Posted by: Lady1d
[This review was collected as part of a promotion.] I keep having connection issues. It loses connection to the Internet, and it’s the TV. The only thing that loses connection. I’ve had somebody come and look at it and it’s still doing the same thing. Not very happy with the product.
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Great picture but...
on January 5, 2026
Posted by: Cwall
Great picture but sound fluctuates from quite to loud. My older Samsung TV keeps the sound perfect from whispering to explosions
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
The "Cinephile"
on February 17, 2026
Posted by: Sabali
from Virginia
[This review was collected as part of a promotion.] My living room has massive floor-to-ceiling windows, which usually makes daytime viewing a struggle. The brightness of the QN90D is, quite frankly, a revelation. It doesn't just "fight" glare; it ignores it. Even in the middle of a sunny Saturday, the Anti-Reflection coating ensures that I'm seeing the movie, not the reflection of my sofa.
For a long time, "deep blacks" were reserved for OLEDs, but this Neo QLED changes the conversation. The Quantum Matrix Technology offers surgical precision. In high-contrast scenes-think stars against a pitch-black sky- the blacks stay deep and velvety while the stars pinprick with incredible intensity.
The Neo Quantum HDR+ brings out textures in dark fabrics and shadows that I've never noticed in my favorite films before.
We hosted a movie night recently, and I was worried about those sitting on the ends of the couch. I needn't have been. The Ultra Viewing Angle tech keeps the color 100% accurate even from the side. Plus, with the 144Hz refresh rate, the motion is flawlessly cinematic-no "soap opera effect," just smooth, natural movement during high-speed action sequences.
The 4K resolution on a 75-inch canvas is breathtaking, but the real hero is the NQ4 Al
The 4K resolution on a 75-inch canvas is breathtaking, but the real hero is the NQ4 Al
Gen2 Processor. It takes standard HD
streaming content and breathes new life into it. The Real Depth Enhancer Pro mirrors how the human eye focuses, making the actors stand out from the background with a lifelike,
three-dimensional quality that makes you feel like you're on set.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
4
Very close to perfect
on December 13, 2024
Posted by: SammyFan
[This review was collected as part of a promotion.] This TV definitely excels in the picture quality but the setup is somewhat cumbersome. Going through the menus can make you a bit frustrated but if you are using smart things app it gets better. Took me a while to figure out picture settings that Iiked but I once I git it setup, I am very happy. Q symphony is superb because I paired it with Samsung soundbar. Definitely recommend it to anyone who is looking for a large screen TV
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Video died after,2 weeks, picture was mediocre.
on January 4, 2025
Posted by: ElectroTom
from Kissimmee, FL
I bought this set in early December 2024. The picture is OK, but not as good as I was hoping for. I was watching an early morning news show at 6 am, and all of a sudden, the screen turned black. The sound stayed on. I fooled with the remote, the HDMI cables, cable boxes, inputs, nothing. I noticed that when the set turned off, it no longer displayed the thin, horizontal white line it usually did. This confirmed the video was gone. I returned it to the store. Bought an OLED TV of a different brand—much better picture. We'll see how that one lasts. A real disappointment. I have many Samsung TV in my house, this one was a bust.
Features
5
Performance
1
Design
4
Value
4
Response from Samsung USBy Samsung Specialist, January 6, 2025
ElectroTom,
It’s unfortunate to hear of the issues that have caused you to return your QN90D TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
It’s unfortunate to hear of the issues that have caused you to return your QN90D TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV.
on January 6, 2025
Posted by: Borgmaxx
from Southgate, MI
I bought this TV about six weeks ago, it’s the brightest, clearest, best TV I’ve ever owned. I highly recommend this TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE my new Samsung TV
on January 7, 2025
Posted by: Lake House
from Charlotte NC
Would have given it 10stars!
FABULOUS picture, sound, feels like you're watching 3D!
FABULOUS picture, sound, feels like you're watching 3D!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung 65" TV
on January 14, 2025
Posted by: Jim T
from Fairport, NY
We bought this in July. Nice TV though watching Syracuse football this fall I thought they had gone from Syracuse Orange to Syracuse Red. There uniforms looked red though the writing on the field was orange. For a high end TV I'd expect better though I guess it's a common issue. Also you have to turn the volume up to around 30 just so you can hear. I've played around with the audio settings but can't seem to improve it. I guess this is a ploy to get you to buy a soundbar. Overall though it's a pretty good TV just was hoping for a bit more.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US