Customer reviews from hp.com
HP - 62XL High Yield Tri-color Original Ink Cartridge - 415 Pages (C2P07AA)
Average customer rating
4.5
(1,839 Reviews)
Rating breakdown 1,839 reviews
5 Stars
1,469
4 Stars
144
3 Stars
72
2 Stars
33
1 Star
121
93%of customers recommend this product.
(
743 out of
803)
Customer Reviews for HP - 62XL High Yield Tri-color Original Ink Cartridge - 415 Pages (C2P07AA)
Posted by: Ray 2
from Merrick New York
Verified Purchase:Yes
When I removed the original hp 62 cartridges, They seemed to be the same size as the 62xl cartridges that I was installing. How come? How did the 62xl cartridges hold more ink?
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: wayneu
Verified Purchase:Yes
quit after one color print. now the printer prints black and white only like its out of color
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, July 27, 2020
Hi there,
I am sorry that this happened to you. I can understand if you are not happy.
If you check the ink levels and it indicates that you still have colored ink, it is possible that the cartridge is clogged and not letting the ink through the tiny inkjets. There is a cleaning routine available from the printer's menu that you can use to clear them out. The routine might need to be run more than once, to clean them all out.
If you only print occasionally, it is a good idea to shut the printer down between uses. However, it is important to always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the printhead is protected from excessive drying.
If cleaning doesn't help, please return it. The return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that this happened to you. I can understand if you are not happy.
If you check the ink levels and it indicates that you still have colored ink, it is possible that the cartridge is clogged and not letting the ink through the tiny inkjets. There is a cleaning routine available from the printer's menu that you can use to clear them out. The routine might need to be run more than once, to clean them all out.
If you only print occasionally, it is a good idea to shut the printer down between uses. However, it is important to always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the printhead is protected from excessive drying.
If cleaning doesn't help, please return it. The return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Carmenjanine
from California
Verified Purchase:Yes
I bought the toner about a month ago and glad I did.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: KM123
from Stockton, CA
Verified Purchase:Yes
Love getting the 62XL for my printer, both the black and tri-color. I like not having to change my ink out so often, so I much prefer the larger high yeild cartridge.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Rasy
from Oklahoma
Verified Purchase:Yes
HP makes it very easy to reorder ink for my HP Envy printer. Shipping could be alittle quicker. I like that they include an envelope to mail my used ink cartridges to be recycled.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Palm Beach Florida
Verified Purchase:Yes
HP is the greatest printer company in the world and then supplier or printers are top notch
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: jlm1
from dayton, ohio
Verified Purchase:Yes
When I installed the cartridge it said it was not an HP cartridge but then accepted it. Cartridge boxes were dented during shipping, but product seemed not to be affected.
I would recommend this to a friend!
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Fluffy3321
Verified Purchase:Yes
I purchsed three (3) different ink cartridges and they were shipped to me in a bubble wrap envelope. Two (2) of the three (3) cartridge boxes were crushed. These should have been put in a box to ship which would have protected them a little better.
No, I would not recommend this to a friend.
Features
2
Performance
3
Written by a customer while visiting hp.com