I have terrible luck with Staples and office chairs. First two I purchased had scratches and missing pieces. I decided to give this chair a try and it’s super comfortable but has broken pieces. This has been a huge hassle because I have to keep building chairs.
I really liked the store sample when I sat in it. I paid the store to assemble the chair ( I am handicapped). The chair brought home the next day did not feel the same as the store sample; The back is more upright; The tilt is very very hard Yes I do have the knob under the seat turned as far as it will go. I checked for a model number but found only the name "Lockland" so I have to believe is is the same... IT JUST DOESN'T SEEM TO BE.
I have had issues with many chairs in the past. Most only last about 2 years at best. So far this chair seems sturdier than those I've purchased in the past. Hope abounds.