Love the chair now that it's assembled; provides alot of support but at the same time is quite soft. My one complaint is the assembly; not easy -- while the only tool you require is the included allen wrench the instructions have you assemble the rollers to the chair first so any attempt to stabilize the base during assembly is impossible. Then the back of the chair seems way to small for the base; there is atleast a 3 inch gap on either side when you place it on the base -- however the trick is to not completely attach the arms to the base then squeeze the arms together to bolt the back on to the arm rests then tighten the arm rest bolts to the base -- that's the only way to make it fit -- and trying to do this while holding a tiny allen wrench with a chair on wheels is very difficult. It took me and two teenagers to stabilize it.
When assembled properly the chair was tilted to one side causing back pain. When we tried to return the chair we were told we were outside the relatively short return window. The chair was on sale which makes our poor judgment in buying it marginally less painful.
I would recommend to others. Chair was easy to put together and sits well. Only minor complaint is that the leather is loud/squeaky when you move around in chair. Only been using it about a week and maybe once broke in well it will ease on the noise.