Keep in mind I have only had this product for a week. From the beginning though this has been a fantastic experience and a fantastic chair. The delivery driver was extremely charismatic and accommodating with the placement of my package which set me off on a good start. Putting the chair together was quick and easy maybe 15-20 minutes and easy to figure out. After sitting in the chair for a week for multiple hours at a time I am quite pleased. With my former chair by the end of the day I would have neck pain back pain and even my rear would hurt. Now I can sit for as long as I need to and there is no pain involved even after long days. There is ample cushion to the seat arms and back. I feel secure when sitting in it and even leaning back feels comfortable (I take exception to this because I'm a klutz and accident-prone so leaning back in chairs always makes me nervous lol). The chair rolls easily across the concrete floor it's on I've sent myself across the room already unintentionally because I'm used to the force I'd have to use with my old chair so no problems there. Also I'm a large gal and this chair is heavy-duty enough to support me and plenty wide enough to feel comfortable with some extra room. My last quality check will come with time and I can't speak to it yet...and that's seeing how long it lasts before anything wears out but I feel confident it will be a long time before I have to worry about it.
After having the opportunity to sit in chair for several days I learned that it was too firm and the back was not high enough for me. So I returned the chair to Staples. The return was quick and easy.