Customer reviews from Staples
Staples - Lockland Ergonomic Leather Managers Big & Tall Chair, 400 lb. Capacity, (ST63098-CC) - Black
Average customer rating
4.4
(2,596 Reviews)
Rating breakdown 2,596 reviews
5 Stars
1,772
4 Stars
478
3 Stars
139
2 Stars
77
1 Star
130
86%of customers recommend this product.
(
19 out of
22)
Customer Reviews for Staples - Lockland Ergonomic Leather Managers Big & Tall Chair, 400 lb. Capacity, (ST63098-CC) - Black
Posted by: John boy
Verified Purchase:Yes
The chair fits me to a T
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: joe c
Verified Purchase:Yes
the cover plates that hide the screws were both right hand sides , so one arm looks unfinished
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: James
Verified Purchase:Yes
Does not roll on carpet easily and have to keep tightening the arm to keep it from clicking
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Posted by: Kathy G
Verified Purchase:Yes
Husband loves this new chair. Very comfortable
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: NL
Verified Purchase:Yes
Easy to assemble and very comfortable
I would recommend this to a friend!
Written by a customer while visiting Staples
Customer Rating
5
Good chair
on June 12, 2026
Posted by: Scrooge
Used this chair for 4+ years daily for 8-12 hours a day and it's been great. Not totally without issues, but it's pretty cheap compared to most office chairs and has served me very well. Had to replace the gas cylinder about 3 years in, but the warranty process was easy and they sent me a replacement part for free. The material has worn away along the edges of the armrest but otherwise has held up quite well.
Most importantly, the chair is sturdy and comfortable even when I'm in it all day. Would recommend for anyone who's trying to buy a cheaper office chair for a home office or gaming setup.
Written by a customer while visiting Staples
Customer Rating
1
Broke easily and unrepairable
on June 10, 2026
Posted by: Disappointed
At first I thought this chair was great, but then it broke after a few months and is unrepairable. One bolt connecting the arm and seat broke in half, and there is no way to repair it (half the bolt is stuck inside the connector, which you cannot remove). VERY disappointing.
Response from StaplesBy AL, Social Media, June 11, 2026
Hi, I regret to hear this happened, and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday, 9AM to 8PM EST. ^AL
Written by a customer while visiting Staples
Customer Rating
3
not impressed
on May 29, 2026
Posted by: JIM G.
It's not a cheap chair, but in the 5 years I had it, the lift piston blew out and the arms shredded and the stitching came apart in the seat. The material covering the chair is just a thin layer of plastic feeling stretchy material (think Band Aid) over a mesh.
Written by a customer while visiting Staples