Customer reviews from Staples
Staples - Lockland Ergonomic Leather Managers Big & Tall Chair, 400 lb. Capacity, (ST63098-CC) - Black
Average customer rating
4.4
(2,596 Reviews)
Rating breakdown 2,596 reviews
5 Stars
1,772
4 Stars
478
3 Stars
139
2 Stars
77
1 Star
130
86%of customers recommend this product.
(
19 out of
22)
Customer Reviews for Staples - Lockland Ergonomic Leather Managers Big & Tall Chair, 400 lb. Capacity, (ST63098-CC) - Black
Customer Rating
4
Durability lacks but customer service makes up for it
on October 18, 2020
Posted by: A.C.
Verified Purchase:Yes
I've had to replace a few parts in the first quarter of the warranty. However your customer service is second to none. I do not say this lightly. Unfortunately I've needed to call your customer service phone number several times due to this chair. Each time I call it doesn't go further than two rings and someone who is friendly fast well spoken well versed in the products and personable answers the phone. The last time I called I asked to speak with manager solely to give praise to their team. Kudos to the entire team especially the person doing the training. I hope you're compensating them all well because a lot of customer service managers would love to have them on their team. I speak from experience. :)
Written by a customer while visiting Staples
Posted by: A.B.
Verified Purchase:Yes
This chair is comfortable firm and perfect for a home office. I can sit in it for hours and not have any discomfort.
Written by a customer while visiting Staples
Posted by: ALM
Verified Purchase:Yes
This chair is extremely comfortable and very sturdy. It's also got plenty of space in the seat. The only thing that keeps this from being five stars is that even at its lowest setting it's a little bit too high for me.
Written by a customer while visiting Staples
Posted by: KENNETH A.
Verified Purchase:Yes
This chair is exactly want I was looking for. Very comfortable easy to assemble (about 30 min.) excellent price.
Written by a customer while visiting Staples
Customer Rating
4
So far it's great!
on October 14, 2020
Posted by: Alexandra
The chair arrived today and I put it together so I can't account for it's longevity yet. I purchased this chair because I'm an overweight but short female and my previous chair of a few years broke on me so I decided to purchase something for big people. It is a little high for me as I'm 5'2" tall so when I sit all the way back in it I can only touch my toes to the ground but it's advertised as "Big & Tall" so that's to be expected and it really doesn't have that much of a negative impact for me. The reason that I'm giving it 4 stars is because yes the final part of the assembly is very difficult as others have said. I basically had to deviate from the instructions to get it together. The instructions show to just screw the backrest to the armrests but if you have already tightened the bottom ones the armrests are way to far away from the backrest. I had to lay the chair down on one side loosen the two bottom screws on the armrest so that the part of the armrest that was to connect to the back of the chair could actually reach and I got those screws started and then rotated tightening all four screws. Flipped the chair on the other side and did the same thing. On the second side I did also have to lean down on the armrest a bit to get it to be flush without any gaps as I tightened the screws. But so far the chair seems really sturdy and I like it.
Written by a customer while visiting Staples
Posted by: Bubbles
Verified Purchase:Yes
Quick and easy to put together.
Written by a customer while visiting Staples
Posted by: W.M.
Verified Purchase:Yes
Plenty of room and cushion. Happy with this buy and the Staples team. Highly recommended.
Written by a customer while visiting Staples
Posted by: M.S.
Verified Purchase:Yes
nice chair so far excellent
Written by a customer while visiting Staples