Everything was and is wonderful with my purchase. My only issue is I ordered it in grey and it came in black. I would have rather had any other colors but black.
I would recommend!! I bought this chair almost 3 weeks ago. I was afraid to attempt to put it together. I couldn't get help from anyone because of Coronavirus so I was afraid that if I made a mistake I wouldn't be able to rectify it. Well my legs and back were killing me from sitting on a hard wooden chair working from home so I decided to throw caution to the wind and just DO IT! Oh my GOSH!!! it was the easiest assemble I have ever done!!! The instructions were so clear! The only thing I would change in the instructions is to put the headrest on BEFORE putting the seat assembly on the pedestal. I had to tilt it over onto an ottoman so I could line up the holes and hold the headrest in place in order to screw it on. I sat on it and it didn't fall apart!! (Major WIN! haha) It's very comfortable. The true test will be next week when vacation is over and I am sitting on it 7.5 hours a day "doing school" from home!
Giving it 4 stars instead of 5 because I'm only 5 feet tall and I wish the chair could be adjusted a little higher than it goes and due to the fact that it came in so many pieces. I'm glad I had my husband to help put it together. Since receiving it I sit in it 8-9 hours a day and no issues thus far.
The chair comfort is fantastic it has good lumbar support doesn't feel overly stiff or cushioned on the rear and the head piece is nice and adjustable. Went together very easily (as you'd expect). Is a bit "plasticy" in some spots (base) but for the price it is reasonable and the arm rests are very sturdy. My unit had the wrong head piece color but Staples support was quick to resolve and has shipped me a new one. This char is better for work from home sessions than my $300+ gaming chair ever was so looks got thrown out for comfort and I'm very happy with the swap.
On the positive side this chair is immensely cooler than the leather one I had before. On the downsides at 6'-3" I can barely fit comfortably between the headrest and the seat. The front edge of the seat is far too firm - my legs actually get sore from sitting on it. Perhaps this will resolve itself over time as I wear in the chair. I like that the tension on the lean is adjustable.