Despite trouble with getting an unopened box the chair is terrific. It was easy to assemble and the way the parts were laid out made it quite easy. The only think that might make it even better would be to be able to lower the arms completely or move them aside. The adjustments for lumbar support height and locking back feature work very well. I recommend it.
Our teen granddaughter needed a chair for her computer desk. She tried all the chairs in Staples then declared this one the best for her. The assembly task fell to her dad. Took about 30 minutes to finish. We're happy because she's happy.
The chair was easy enough to put together. I am very happy with it but for one feature; I do wish the lower back portion or neck portion would adjust to lower headrest for shorter torsos
Great chair for my back! I was in pain all the time no matter what kind of chair I would sit on. This chair gives great support for my back and neck. Very happy!