The chair is nice and generally comfortable. Staples delivered as expected and the product itself was easy to put together by myself. It looks nice (although no one sees it at my house but me.) My biggest complaint after 2 months or so of using it - the armrests! Armrests may not be a big deal but they are for me. When sitting in a chair for many hours a day ergonomics is important. I am 5'6" (and somewhat short bodied if that makes sense). The arm rests will not go further down (like the chair in my office). I have found that I have had a lot of tension built up in my shoulders/neck area possibly due to my arms/shoulders being at a higher level than they should. Otherwise it is a nice chair but I am taking at least one star off due to the arm rests not lowering any further which can impact the ergonomics for some of us. Short people beware!! Go in to a store and try it out if you can - I didn't have the luxury at the time.
For taller people this is the best chair very comfortable and good back and neck support. For shorter people back and neck support does not work for them. It is in the wrong place for comfort.
This chair actually makes my back feel better than before I sat in it. My stepmother came to visit and she asked me to go buy her one too. Can't say enough about this chair
This chair is just my size. As I am only 4' 11" tall I sometimes have a problem with the fit of any chair. This one does the job for me. The lumbar is extremely important to me and this one is in the right place for my stature (or lack there of). It was also fairly easy to assemble. Glad I purchased it.
You may have sent me a defective chair. Ihave one in the country which I'm sitting in--and could not get the gear on the one in the city to work. I am returning in September to review it.