I used a Herman Miller Aeron at work and this definitely isn't that. The lumbar support isn't as good (it doesn't go high enough) but a towel shoved into the top seems to help. At the lowest point the arms are at least an inch higher so I didn't put them on. I'll probably get a pad to protect the floor; the wheels are better suited for carpet. The headrest is nice. I'm 5'7 and the height is okay for me though I agree that it would be nicer if it were adjustable. I do like the color a lot.
I LOVE the chair. It is extremely comfortable which is necessary because I spend what feels like full days sitting in it in front of the computer. It holds my frame well comforts my head when I lean back and magnificently it allows me to relax...or just plain nap...by tilting back to a level that I can control with the lever. That tilt feature is THE BEST. Almost equally as important it is attractive - particularly the stylishly red/black color and the near transparence of the mesh. It can be difficult to find a chair that's not a basic brown or black. Those colors are fine...but don't fit well with my office decor. I LOVE LOVE LOVE the color and the sheer'ish fabric that does not overpower my work space. I spend A LOT of time in my office and require items that are a good fit - both physically and aesthetically. However none of this would have been possible without the assistance of the salesperson Joyce who spent a lot of time with me discussing the merits of the Hyken verus other seating options. Joyce helped me to make a very sound decision. Thank you Joyce. Thank you Staples for having outstanding employees such as Joyce.