The chair is comfortable and supports my back. This chair is priced right and fits the bill for my needs; comfort support and not too expensive plus looks great!
We did not read these reviews before we bought it and now we have to return the chair (Staples has been great with the return so far). The chair was unusable for me (5'10" male) and my wife (5'8" female). The headrest hit us in the shoulders even with laughable adjustments strained to their limits. You cannot sit in the chair with the edges of a headrest poking your shoulders. The lumbar support is extremely aggressive and might have been tolerable for my wife- but for me the back support caused lasting discomfort after only minutes of sitting. The lumbar support is not as wide as the chair back so its ends are an unrelenting poke into my back. Just to be clear: I do not think I have ever sat in a chair that ended up being so uncomfortable. That being said I imagine that a 5'7" female (because of shape of waist for lumbar) of normal weight might find this chair just fine.
The chair is well built pretty sturdy and reasonably comfortable for its price. The seat feels thin but it’s ok for 2-3 hours of sitting. The height adjustment is kind of abrupt when lowered. I like the control levers. Overall an excellent value.
I was hesitant to get this chair because it’s pretty pricey but I needed a new chair for working from home because my current one was causing a lot of pain. A friend recommended this one and I’m so happy I bought this one. I got it the next day it was super easy to assemble and after using it for a couple weeks my back pain is gone!