It’s all a very poor design. The seat is also mesh! The back mesh doesn’t give you support. The lumbar support isn’t useful. The slanting wheel base makes it difficult to rest your feet on as well.
ok chair for the price. I like the mesh since its easier on my butt and back than cheap foam cushion. It doesn't hurt my back after sitting +10hr working on computer. I don't know how long the mesh will last before tearing about. Time will tell. Good for now.
I've purchased 6 or 8 office chairs from Staples and I will admit that many of them looked much more comfortable than this one but every one of them did not last longer than maybe two years. I've had this Hyken chair for 6 1/2 years and it has lasted that long but not without normal wear and tear repairs. The contract I bought when I got the chair was for 7 years and Staples has honored my every need. I am completely satisfied with my purchase! This chair gets used - a lot! Probably an average of 8-10 hours each and every day! It's comfortable and I would buy another one when this one is finally retired!