It was easy to assemble with clear instructions and everything needed was included. It looks exactly like I expected and it's pretty comfortable. I'm 5'2" and I was able to adjust the lumbar and neck supports for just the right spots. The reclining back is nice it goes far enough back when I want to just lean back and think at my desk.
This Hyken Mesh chair is fantastic. The mesh is breathable and forms to your body and you don't have to worry about the padding going flat and wearing out. The tensioner works well and I had to have a headrest so that when I lean back my neck won't snap. LOL Staples did a great job with delivery. Ordered on Sunday they said it would be here on Tuesday arrived at noon on the day they said it would. Woohoo!! There's a win.
I purchased this chair because it fit me as well or better than much more expensive chairs at other retailers. I have lower back problems if my chair does not have good lumbar support and this chair so far seems great. I recommend it.