It's been 3 weeks and I have no complaints. I was concerned about a mesh seat after reading some of the reviews that said it started coming loose but I've had no problems at all. The assembly was fairly easy due to the simple instructions. I recognize the issues people had with the headrest but as long as you send the screw far enough in it's not an issue (screw one in partway - while the headrest still hangs a little free - and then screw the other one in all the way). I'm also thrilled that the armrests are long enough to support my elbows but not too long that they're bumping into my keyboard shelf. The lumbar support is good and the headrest is in exactly the right place (that said I'm 5'6" so I agree with the reviews that say taller people might find it hitting the middle of their shoulders). Overall I'm very happy - though I do wish the warrantee didn't specify 3-5 hours a day. I guess on average that's my usage but considering Covid it could have been adjusted.
Was easy to assemble however left arm wobbles even after several attempts at reattaching. Also headrest does not adjust far enough for us taller folks (6'1") when sitting upright. It's fine when I lean the chair back to lounge. Otherwise a great chair. I use it on my gaming rig.
Matthew was so helpful to me! As a 66 year old woman I am often at a loss with anything technical ! I had a coupon on my email that I couldn’t access and Matthew was so helpful and patient helping me to find it on my phone!! Kudos to this bright polite and patient young man to take the time to help a senior citizen so kindly AND respectfully!! I will continue to shop at Staples Brier Creek store because of my experience with this gracious young man!! Kris Koebel