I previously bought a Hyken mesh chair and had it for 3 years without issues (and sold it when I moved). I've had this new one for maybe a month. Day 1 the left arm rest broke. It's taken 20 days to get a replacement when I was told 5-7. On the same day I got the arm rest the mesh seat caved in. Customer support is professional friendly and quick to answer the phones. However I have no faith in the long-term viability of this chair.
Ordered on line and my store delivered it for free. Assembly was no problem. It is very adjustable and comfortable. Love the lumbar support. Glad I made the purchase. The chairman I got slides a little so I should have purchased a deeper pile size.
Instructions were super clear a lot of thought was put into the hardware (color-coated screws and labels on the bag). The chair is attractive and comfortable.
This chair works for me. It's strong and comfortable. I sit most of the day so I'm stiff when I get up this is the reason I bought the chair a trade off from my recliner.!