Both the lumbar support and the headrest are loose and will not stay in the preferred position. Union & Scale replaced the lumbar support (but I had to install it) and I am asking them today to replace the headrest.
This chair is cool and comfortable. Almost everything is adjustable. The only thing I can't find is seat tilt. It's more like a bucket seat. Which is good for the fact I bought it to support my back.
The chair is great but my torso is longer so it would be a perfect chair if the neck rest would have another feature to adjust it's height not just the 3 positions. My neck is still hurting so not sure if keeping the chair.